Forum Discussion

Tryhardercarter's avatar
Tryhardercarter
New Contributor
5 years ago

Why is it when I upgrade my service its easy and hassle free, but downgrading service is a huge headache, takes hours, disrespectful reps, and my service ends up worst than when I started?

COX is seriously going to seriously have to make changes in order to sustain customers in the near future. I have been a long standing customer and I'm at my wits end with dealing with this lack of s...