XRE-3059
Several channels on both HD and standard not working and getting this message. Been that way all day. Reset equipment several times to no avail. Any suggestions?
Forum Discussion
Hi @Tedledet
I have sent through a soft signal which should refresh all of your channels but will not reboot your boxes. Did you do a reset through the Cox App?
Ben S.
Cox Support Forums Moderator
I have sent through a soft signal which should refresh all of your channels but will not reboot your boxes. Did you do a reset through the Cox App?
Ben S.
Cox Support Forums Moderator
Several times
- Hi Tedledet,
If you're still experiencing the issue, please send us an email to cox.help@cox.com with your full name, account holder's name, street address and details of your issue or a link to your forum post.
Mary
Cox Support Forums ModeratorHave a tech coming out to check it out. Having the issue on 30+ channels.
