HUGE Slowdown with Premiere Internet
I was promised up to 150 Mbps with this plan, but in the last 5-6 months, it has been VERY slow. Speed test: https://prnt.sc/fh5aek I have tried doing a chat with support 3 times and every single time, no matter what I said, they either ended up disconnecting or just resetting the modem. Which did absolutely nothing. I AM connected by Ethernet and this result is generally the same throughout the devices in my house, some slower. This is very frustrating because downloads were so quick, but now it's so slow it's unbearable. For example, in Steam, It downloads at about the same, around 33 Mbps, or ~3.9 MBps.http://prntscr.com/fh6afbSolved6.3KViews0likes22CommentsConstant Speed drops last 2 weeks
I am hoping I can find an answer here to the issues we are having with my Cox Premier service. For about the last 2 weeks our internet speeds have been dropping drastically. It will start up relatively high, 25 Mbps or so and then slow down all the way to 3,4, or 5 Mb. I have run multiple speed tests on different sites to confirm. I had a tech come out yesterday who claimed it was my router. He would connect the modem directly to the PC and I would jump back up to 190-200 Mbps. As soon as we hooked it back up to the router, it would drop again to 15-20 Mbps sometimes into the single digits. I took his advice and purchased a Netgear N600 dual band router, hooked everything up last night and bam, same issue. I have reset the modem multiple times, tried hooking it again into the computer and I am still getting the pull down even without the router. I am at a loss at to what I need to do next. I should also mention that I the router had two Xbox's hooked up with direct wired connections and one Pc and the speed is a constant across all devices. I do not really use our wifi for anything other than our two phones.1.5KViews0likes1CommentMy PC is getting 4mbps download and 0.01 mbps upload while I should be getting what is advertised on Cox Premier.
Hello, I am suffering from a very extreme issue which has caused me uncanny amounts of frustration. It took me about ten minutes for Cox's website to even load to the point where I can type out this forum post. My PC is hard wired into my modem/router combination that I purchased from Best Buy brand new about three days before my service began. I set up my own internet at my apartment, and configured my wireless settings the way I wanted them with name and password, etc. Every other device that I have had hard wired into my modem/router has received upwards of 49 mbps - my computer, however, is only getting, at MOST, 4. On average, however, it's about 2/2.5 mbps, and dips as low as 0.5 mbps. I know that this must sound like it's an issue with my computer as opposed to my service from Cox, but I have tried everything I can think of - reinstall drivers of mobo and ethernet port, update Windows (7) fully, check my firewall, check to see if somehow there was a blocker put on in my modem/router's settings...nothing has come up helpful whatsoever. I've had a friend take a look at my computer through TeamViewer as well, and, as he was a former employee of Cox, he recommended that I call, because it seriously looks like it could be on Cox's end. So I have called about 4 or 5 times, each call ending with some frustration or another, and ultimately not really resolving my issue. I've resorted to having a tech scheduled to come and check things physically, but I want to try every window I have before that happens. Now, I know for a fact that my computer is more than capable of receiving speeds higher than 4mbps, and I have proof. I have attached a picture from Cox's website's speed tester, while I was hard wired into my dad's internet at his house. My dad, by the way, goes through Century Link. (I should note that, from start to finish, it took three minutes to insert that picture inline.) The only information that was changed in that image was the IP address, which was removed for privacy reasons. Although those may look like low speeds, my dad does not have a very high plan with Century Link - he gets about 40mbps as a high for download speed. That right there is my computer achieving 36. I find it entirely strange that my computer, on Century Link's internet, can receive the right amount of service, whereas when I am connected to a Cox serviced network, I am receiving about 3% what I should be. How can it be my network card, if I receive higher speeds elsewhere? How can it be my modem/router, when A) I am hard wired and B) other devices that connect to it are receiving much higher speeds (which, mind you, 49 is still less than 150.)? How can it be my computer's settings when, again, it does not interfere with another network? I'm simply stumped. I've Googled, I've called, I've spoken to techies online. Nothing. No one can figure this out. I really would *love* to have my full service, and continue paying for what I pay for, but how can I do that when I pay for something I'm not even getting?2.2KViews0likes2Comments