Constant Outages and Fraudulent Speed
Hey, I have had tech support over to my house several times since starting Cox six months ago. Both the technicians and the phone people are incredibly kind people, and helped out as much as they could. However: I am paying you money for 5 megs per second. Internet access is wildly inconsistent throughout the day. Videos often just cut out and stop working randomly, too. This moment very moment, for instance, I have a video trying to play, which has been playing for 10 minutes just fine, and now it's just clogged up and not working. This is quite consistent. The fact it was even playing at all is beyond my comprehension. I am of the theory that either you throttle my internet access at random times throughout the day, or your broadband is total garbage. I have checked my modem consistently, researched the issue thoroughly, and it is not my end that is at fault here. My computer is new-ish, and has no trouble accessing the internet when I am connected to other sources. So I ask you: I am paying you money for internet. Your internet is insanely low quality, and not of the advertised speed. I have had accounts with CenturyLink for years, paid for this very speed, and had consistently fast and accessible speeds throughout my time with them. Your internet at this same speed is total garbage. I was REQUIRED to get your internet by the apartment complex I was in, and received no discount because of it. I had to sign a contracted given to that company by Cox saying that I could only get Cox. It had a Cox header on it too, giving it an official-looking tinge of something Cox gave to that company. So I'm just stuck with you because you either paid off my apartment complex, and/or because you cut up the city (Tempe, AZ) in such a way that it renders it impossible for me to go to any other company that would probably not charge their customers $30 for garbage internet. I guess my question is a basic one: why does your internet *** so much? Is this something your company has sought to create? Did it get too good and you decided to scale back its quality (i.e., become a "gatekeeper" that screws all non-corporate websites)? Or is running an ISP so difficult that you cannot make it work well, work consistently, or work in a way that benefits the customer? Please answer me. I sick of this **.
Speeds
So who all has issues with their speeds not being consistent or instead just losing connection to the internet completely? I find myself driving up my cellphone bill more often then not since I have to rely on my cellphones internet to do most things at home since the connection from COX seems to not work most of the time. I know I have talked to a group of people from work that also have a facebook thread talking about this same issue with their speeds and connections constantly going out only to be told it is their cable modem so they buy a new one only to have the same issue. I myself have done this in the past a few times as well and it gets old. I had to sign a contract for internet service just a few months back and I do the exact same stuff with my internet as I did before and sometimes even less (sometimes by choice other times since internet is down) I feel like I definitely dont want to pay more for the same terrible service it seems I keep getting. But the Internet rates seem like they constantly go up and we get less for it. I have been made to feel like I am not worth having as a customer by customer service many times when getting an attitude that seems like "well if you dont like it go somewhere else" . Anybody else get the same kind of issues or feeling that COX really doesn't care about their customers at all? Seems like more and more they just care about the next swindle they can pull to get more money and give less.