Does Cox not have live "heartbeat" data for their App/service?
Internet has been down for 5+ hours here, but when I call tech support, they are surprised by the fact and don't know what to do. I called in earlier, and the call rep. Said they would call me back but never did. Then the next time I called, the rep went "to check on something then hung up. The Cox App is useless for down service reporting, not even pulling from live data. Why not???