Forum Discussion

PleaseFixPacket's avatar
PleaseFixPacket
New Contributor
5 years ago

Hampton Roads, VA: Severe packet loss, terrible upstream speeds.

As a lot of other people here have experienced, I'm having severe packet loss and terrible, inconsistent upload speeds. I've been on the phone with tech support, who escalated things twice to tier 2 ...
hampton roads
norfolk
packet loss
slow upload speed
jmorrison757's avatar
jmorrison757
New Contributor II
5 years ago

Had problems with Download speeds in Portsmouth today. CS blames my equipment.

  • PleaseFixPacket's avatar
    PleaseFixPacket
    New Contributor
    5 years ago

    File an FCC complaint. It's the only thing that's gotten me any traction with Cox and even then no fix yet.

    The alternative is to keep calling in and talking with tier 1 techs who ask you to unplug your modem and plug it back in again.

    Or suffer being told "if you are experiencing Packet Loss, High Latency, or Slow Connections, please visit our link here" by Cox. 

  • PCracer51's avatar
    PCracer51
    New Contributor
    5 years ago

    Same here in Chesapeake.  Random drops over the past 2 days where downstream goes to 0.10Mbps in speed tests. Spent an hour in chat with level 1, no solution.