activation

3 Topics

Gigablast Activation
Before today i had the 300 meg service with 500gig of extra data plan. I went into a cox store to upgrade to Gigablast (using my own brand new modem -Arris SB8200). I was advised by the rep that I could get both unlimited data and homelife for only 10/mo more (no contract). I decided to do that. She then asked if i had my new modem with me (i did), so i brought it into the store and she said she activated it for me. Went home, the modem was NOT activated. Went back to the store and the guy advised the first person hadnt put in the mac address for the modem. Went back home and this time the modem was active. However, the lights on the front are green and not blue (which im led to believe means im not on the 3.1 streams). I chatted in the and the chat guy for Cox said it's not active yet and to call a number (1-405-600-7676) I called that number and the nice lady said i WAS active already on gigablast. I advised how multiple speed test sites (speedtest.net, cox's own speed test, etc.) indicate in the range of 300meg AND how the router lights are still green AND how the 1st chat person said it wasnt active yet. She said have the homelife guy look at it when he comes. I chatted in more time after that and the 2nd chat person ALSO said it was NOT active and could NOT be made active until homelife is active for reasons that im not entirely sure of. Is it accurate to say that since i got talked into homelife i now have to wait for that to be setup BEFORE i can get my gigablast speeds? I do not know how the two things are interwined and why a switch couldnt be flipped right now to put me on the faster internet speeds. (on my own i tested multiple ethernet cables, reset the modem and router, powercycled the modem, tried hooking PC directly to the modem, tried different outlets (store guy's suggestion....still same speed prior to the upgrade)
Solved
zmcara
6 years ago Place Internet
3.2KViews
0likes
4Comments
Modem Activation
Last week I bought myself a new Motorola MB8611 DOCSIS 3.1 modem, and plugged everything in to go through the activation process. This is the third time I've replaced my modem so I'm familiar with it and have never had issues. This time though, trying to go to /activate and follow the steps - if the pages bother to load - is painfully slow. Finally, if I manage to get to the user login part of the process, it throws a 503 "Service is down or overloaded" error. I've done this multiple times in the last week and get the same response. Is there something wrong with the service? Is there something wrong with the modem? Thanks.
elenian
2 years ago Place Internet
1.9KViews
0likes
8Comments
two different MB7420 modems keep rebooting during activation
Recently, I've tried to activate a MB7420 with Cox but this first MB7420 kept rebooting after activation. After 5 - 6 times rebooting, we gave up and returned to the old TP-link modem which works fine. I've gotthe second MB7420 modem and tried to activate with Cox and it failed. It keeps rebooting during activation. The error log files in both MB7420 show rebooting happens just after INIT SOFTWARE log is recorded. I guess it was trying to update firmware by COX but those modems keep rebooting. Two different modems of the same model show the exact same problem. I wonder if Cox pushes an incompatible firmware to these MB7420 modems. Called Cox but no resolution. Can this be fixed?
SHong
4 years ago Place Internet
977Views
0likes
2Comments