Device says paused but it’s active in the app
We just got a new panoramic modem/router from Cox. It’s been nothing but problems from day 1. We run speed tests on the computer and it says we’re getting fast speeds but pages do not load and we have to disconnect our phones from the WiFi completely to get it to work. The latest issue is that when I try to use my laptop after not having used it in a couple of hours it says the device is paused. I go into the My WiFi app and it says the device is active - not paused at all. The only way I can get the laptop to work is to restart it every time. But that only works for a few minutes. After a few minutes of use pages won’t load again. I’ve called Cox, spent endless hours on the phone, I’ve had a service technician come out, and they’ve been no help at all. We can’t work or do school at home. I’m losing my mind. Any help is appreciated.
Port Forwarding on Cox Wi-fi App?
I am having trouble opening ports on my TG1682G Panoramic Wi-Fi router. I have installed the Cox Wi-Fi app, but it has proved unhelpful. Going to the dedicated section for port forwarding immediately throws an error message, saying "Something unexpected happened", with no further technical details that could help me diagnose the issue. I am running an up-to-date version of the Android Cox Wi-Fi app on my phone, and this feature fails to function both over cellular data and over Wi-Fi. There are other sections of the app that also tell me they "can't display [my] details right now", which may indicate an issue with the service the app should be connecting to. There is no other means of opening ports on my router, since the feature has been removed from all other services- accessing the router from the default gateway results in a redirect to wifi.cox.com, which has also seen its features stripped to move to the app. Many posts on this forum say "Buy another router". Maybe someday soon- but I'd appreciate help in finding interim/stop-gap solutions, even frustrating ones, if there are any. One post had a recommendation to reach out to an email, but they asked for a lot of personal information- so I asked for a phone number. No reply yet.
