Port Forward Issue
I have opened a port for gaming purposes then removed the port because I didn't choose the correct range. Once I tried to reopen the port with the correct ranges I am getting this error "This port is already in use for X using the IP address X. If you'd like to re-assign to a different device, you'll need to delete this port forward first." On the front-end I do not see any ports, I have deleted all. Maybe it takes time to remove on the back-end, or it's cached? Not too sure. - Donray Williams
"Please Login To Reschedule The Appointment" Error Bug
The Bug:I have a service appointment scheduled. When I click to "reschedule appointment" it instructs me to login, despite already having logged in (I clicked the link to manage the appointment through my user dashboard, I am definitely logged in). The complaining:So now I can't attempt to reschedule the appointment without calling one of your techs, hopping through a million phone menus, one of which required me to answer whether I wanted to know the latest sportsball score.And of course, this is after I spent 2 hours of my day waiting on a tech that may come at any point in that two hours, only toget a text *informing* me (not requesting) they may arrive up to 2 hours later than our scheduled appointment. Sure, I'll wait another two hours so your people can come do their job, because your product failed me. At least I never have to worry if the reason your upload speeds are inconsistent and prone to dropping after raingets into a line you can't bother to properly maintain is because Cox is investing too much into their scheduling services because they're just as inconsistent themselves. Iguess it's agood thing I have no plans today, and plenty of time to wait for your techs to eventuallyget out here. And another thing: Do notblamethis on the tech, do not apologize fortheirlateness. Apologize for Cox's inability to maintain their lines, and use scheduling systems in which technicians are provided ample time to complete their work without overlapping with other appointments. But mainly just fix your site bug.
[BUG] TG2472G during router login
Scenario: in browser window type 192.168.0.1 prompted for username/pass input credentials received javascript error interface refused login investigation: opened webconsole: [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. send @ jquery-1.9.0.min.js?ver=9.1.103DE2:3 Error occurred on line Line 3806: if (n.username ? u.open(n.type, n.url, n.async, n.username, n.password) : u.open(n.type, n.url, n.async), firmware update required to address deprecated functionality Browsers Tested: Chrome confirmed Firefox confirmed Internet Explorer confirmed