ALL DVR recordings GONE and no scheduled recordings for next 14 days
I came home today 5/31/2018 for lunch to watch ABC Nightline and lo and behold I have absolutely none of the shows I have recorded for the last 19 months. Yes, ALL OF MY RECORDINGS ARE GONE!!!!!!!!!!!!!!!!!! First time ever! When I went to scheduled recordings It stated on the screen "No recordings scheduled for the next 14 days" WOW!!!!!!!!!! This is terrible and now my wife, grandkids and I all have to remember all the shows we programmed for the last 19 months? This is outrageous and should have NEVER happened. With 3 contour boxes surely one of these should have saved the shows. When scheduling a tech to come out they said I may have to pay a $75 service fee!? I about lost my cool for the failure of their equipment to charge me for it. Well that is a standard disclaimer they have to say and if I'm charged I will lose it. Right now I cannot record a thing. Thank goodness the NBA finals are on and there aren't too many new shows on. I try to record all 3 national news programs so this is not good. I wish there were a competitor in Tulsa, OK other than direct.tv and at&t. Hopefully someone will come up with a good it not great alternative. Time is important to me but this may end my TV viewing so much. I'm just frustrated since I pay $200 per month and lose almost 2 years of recorded shows.
Cox Degrades Signals and Prohibits Cable Box Resets
As soon as Cox went from analog to digital the degradation of reception has steadily gotten worse while they continue to up prices by 8 - 12% per year - supposedly "upgrading" their "infrastructure". SYMPTOMS: Black screen, no audio with a displayable info bar. This went from occasional on one channel to this year multiple channels every night for hours at a time. MPEG macro-blocking with audio drop out. Again initially once in a while, now multiple channels for hours at a time EVERY night. Typically it is 5 sec of audio and video, followed by 30 seconds of macro blocking or picture freeze and no audio repeated for hours on end. Tune to a channel, get 20 - 30 seconds of black before they re-route you to a non-HD channel which takes another 10 seconds to display. The instantaneous freeze with no audio that can only be corrected by switching channels. The usual fix - going to your online account to reset your cable box - still appears in the account. For the past several months they would not allow it after reporting the network was working fine. You select to reset and it denies you saying there IS a network outage they will fix in 12 hours. This past week they simply report "There was a problem and we could not reset your cable box. Try again later" but it NEVER works. I believe they have actually disabled this capability of your account and just won't tell consumers they have done it. Charge you for services they deny you access to. I am being charged for HBO Max, something that should come from my HBO subscription through COX but I can't access it unless I pony up an additional $29 a month for a DVR box. My smart TV would support it through network / internet connection, but I would have to pay HBO directly for it because they say,unlike the old HBO Go I must get it through COX if I want to get it as part of my subscription. They regularly take the entire cable sometimes including internet service offline for hours at a time for "upgrades" which make no changes to the crappy signal quality, bogged down internet connections and glitchiness. Yes, this "improved service" is why our cable bill doubled in 5 years. COX - say it out loud - its all in the name!Set cable box to work on channel 4
I have my cable box hooked up to my TV via a coaxial cable. I recently got a new tv and did the auto tuner. The only channel that appears is channel 4. I can't go to channel 3 on my tv even if I scan again or manually add channel 3. So I was wondering if there a way to set the cable box to output a signal using channel 4? I have a Cisco Explorer 4742HDC cable box.
Sound and picture problems
Sound cuts out for a couple seconds, picture gets pixel blotches. Problem is now on both of my TV's. It's so bad that I can't watch the program. I reset the box every 3 - 4 days, that helps for an hour or 2. I've been a cox customer for 16 years, up to a year ago my cable was flawless. It seems their total solution is to reset the box. I'm being charged big bucks for inferior service. They know there is a problem but lack the balls to admit it and the intelligence to fix it.
Contour 2 DVR recordings show on host but no longer show on client boxes, however…
On client boxes I can seethe scheduled recordings, record a show that will record and is watchable on the host but none of the clients display any recordings. What would be the reason causingthe clients nottoshow any recording but allows them to schedule and record shows that do show up on the main DVR? One of my clients needs to be exchanged due to it failing to download the software image which was done when atech hhasdisconnected my cable and phone line due to ingress without any notification or notes left in my account so customer service knew. That was all resolved but this mysterious issue happened after replacing a line from the wall to a client box that was the cause of the ingress. I can’t see the absence of omeclient causing this. I looked at the hook up in the house that was modified and the one odd thing I see is the cable line-in to the house is split with one side going to an amp that goes to another amp which is connected toeach room. The other side of the split from the main line in goes directly to the DVR. The tech is off for the next couple days and I don’t want to bother him and have already called customer service and they were just going to send someone else out in another week so I’ll plan to contact the tech that fixed it but I was hoping to perhaps get some feedback here while I wait. It’s odd that the clients are obviously talking to the host dvr to list the scheduled recordings and start recording from client boxes that show on the host, but the clients no longer show any recordings like they used too thank you for your time and advice in advance. BestRegard
TV Image Freezes and Cannot Watch Prior Station Even After Reboot
I updated my cable box recently before the holidays, a hulking DVR which was almost 8 years old, and have had trouble with my service freezing in all locations of the house (bedrooms, living room, etc.) for about the last month. My wifi has also been going out intermittently, usually at night. Calling the on-call service technicians did not resolve the issue, and they did nothing but belittle me. I finally had a Cox cable service engineer come to my house and test the signal from the street and then coming into the house. It appears that the newer digital cable boxes are more sensitive to transmission connections than the prior digital cable equipment I had. I was getting a fair amount of "ingression" (poor transmission and relay) coming from inadequate connections and incompatible equipment, especially the 10-year old splitters I was using. The service engineer changed out my older splitters, firmed up the connectors throughout, and tightened everything up, making sure that my signal was adequate for the newer equipment. Everything seems to be working fine now, but I was somewhat taken aback by how the newer equipment would not function properly with the cabling I had been using for over 10 years, never having experienced a similar problem before. Coxshould inform customers up front that the newer digital equipment may not be suitable for older house wiring (my house is only 12 years old) and should give you a way to validate your installation before handing you equipment that won't work as it did before. This has been a totally frustrating experience for me as a customer and hopefully this will provide others witha possible explanation forsimilar cable symptoms since I couldn't find anything when I researched this issue.
