DVR not working; cnF9 error
My DVR box (Cisco 8742HDC) stopped working around 1230 PM. I checked the cables (use a splitter with my panoramic wifi modem) and tried to reset it from the COX website, but received the "unable to reset receiver, try again in a few minutes" message. I tried again about ten minutes later, no change. I unplugged the power source from the box, waited two minutes then plugged it back in. It cycled through to the "Welcome to COX" screen but never actually made it to the program guide. After trying this a third time, my areahad a thunderstormwhich caused apower outage for about an hour. Once it returned, the box went through the usual boot up process, but now is frozen with the "Welcome to COX. We're loading the Interactive Program Guide" screen and the front of the box reads the "cnF9" error code(or config as I have seen in other posts). It has been like this for the past2 hours and still has not returned. Every once in a while the "Please wait" blue dots that form a circle will move, as if to show progress. I have had this box about four months after having the previousmodel for four years. That box "died" after having a similar issue where it would not record and then it froze on the DVR recordings screen. I lost all my recordings that time and am mentally prepared to lose the recordings on this DVR again. Is it time for another box?
Horrible service for over a month!
Come on cox get it together! It’s been over a month of just absolute horrible service! The sound keeps cutting in and out and the shows freeze! I’ll be super interested in a show and just at a part that I’ve been waiting to hear the sound cuts out ugh! I’ll try to rewind and it won’t rewind and just go back to live making me completely miss the part in the show I needed to see or hear! Also then I can’t rewind at all when I should be able to! It’s also pathetic cox only lets u rewind less than thirty minutes when direct tv lets u rewind four hours back if u wanted as long as u have been on that channel for that long! And u can only pause the tv for like five minutes before it kicks u off! Cox has gone completely downhill and we completely regret going back to cox! I wish the sales guy for cox would have never talked my dad into getting us to use cox again! The only good thing I like is the voice button to speak what u want to watch other than that it’s ** and I’m getting so tired of not getting to watch a full episode without something going wrong during it! I have to go watch my Netflix if I want to watch something without sound issues or the show freezing ugh! I know I’m repeating myself but u have no idea how frustrating it is to miss parts in a show and every show! We even had a couple techs out to our house and they don’t fix anything and then this last one couldn’t even come inside like seriously what’s the point of sending out a tech guy if he can’t come in and try to help us with this horrible service! Ridiculous cox just ridiculous!
Contour box slow to record or won't record or cancels my recordings on its own. Freezes.
Contour box slow to record or won't record or cancels my recordings on its own. I just had COX TECH CERTIFY MY HOUSE WITH MULTIPLE TESTING on 11/10/2020. Everything including the Contour TV Cable box checked out good. This has gone on since January 2020. I had 7 boxes in 6 months. Sign up to record 6 shows at once. I only have 1 tv. After a I delete a program. I have to wait 5 minutes to be able to record. This is my 6th box in 7 months. The first box lasted almost 2 years. 6 contour boxes since March 2020. June and July 2020 2 bucket truck Cox techs said there is an ongoing problem in Atlanta. I'm paying for a service that works well half the time. They have been upgrading services around here for severals months now so I get lots of slow downs or no services. I'm sick of calling the Cox Tech Dept about these on going issues.
Time to Switch to FIOS
After 30-plus years as a COX customer, we have no more patience left for COX. We have Contour Premier, Internet, Phone, and Homelife Security. For the last year, the TV service has been spotty at best. We go through periods of time where the TV blinks on/off all day, gives us a message that "We are experiencing trouble, and channels can't be changed for weeks at a time. We call for service and the box is reset. Nothing improves. A service call is placed and someone who knows less than I do comes to the house to check the trouble. No problem can be found yet the TV doesn't work well. The TV isn't the problem because it happens on all of them at the same time. Someone else comes to the house to check. The answer is always the same: You have a weak signal coming to your house. Usually they do something to the box in my next door neighbor's yard. Last summer, the technician told us he traced the problem to a box a half a block down the street. He couldn't fix it because the owner of that house wasn't home and there was a lock on the gate and there were dogs in the yard. So much for the utility company right-of-way. he finally gets access a few days later and fixes the problem. Now, we have the same problem again. It has been going on for weeks now. My husband is housebound a watches a great deal of TV. So, he is totally ticked off. He has spent hours on the phone with technical support. Every time they reset the box it works ok for a few hours and then the problem reappears. I think he talked to 4 people on Friday. After resetting the box numerous times, a service call was scheduled for Wednesday. He asked for a supervisor who ended up being incredibly rude about the whole situation. My husband asked for his name and ID number. Then, he asked for that person's supervisor. The supervisor refused to connect him with his supervisor. He told him someone would call back. So far, no call back. The Homelife Security is a joke. The alarm goes off by itself and we get a call. The problem is the alarm doesn't go off in the house. One time my husband wasat a doctor's office and I was at work when it happened and my next door neighbor called me to come home immediately because the police were getting ready to knock my front door in. The police were still there. I opened the door for them so they could see it was a false alarm. Fortunately, the police didn't charge me for the call. We have had the phone for 2 years, and it has never worked. For $300.00 a month, my service should be better. AND--customer service should be polite.