Tivo Tuning adapters and media cards
Anyone else having a problem with Cox and Tivo tuning adapters and media cards? My problem has been going on for 3 weeks now after Cox admitted they did something called a signal sp,it upgrade in my development. I have two Tivo units that have not worked for 3 weeks now and absolutely nobody at Cox knows how to address the issue after several tech visits and service escalations. Now, I am having a problem with them getting back to me pertaining to the issue after learning that they have closed the ticket, which was not resolved on Monday. I have television (3 cable boxes and 2 tivos), Telephone, and 900 gig internet for 17 years here in Las Vegas. I am extremely disappointed in the customer support and am considering cancellation of all my services. I’ve been waiting for a return phone call pertaining to the status of the problem after lodging a formal complaint on Monday morning….now it is Wednesday. Rob Williams
Cox Hampton Roads channels are flagged as DRM
Hi All, I've been a Cox CableCard user for a little while now, and recently (Around the past two months) I have not been able to view my channels as the majority of them are marked as DRM on my HdHomerun. This forum is from two months ago: Wichita KS CableCard now has DRM - TV - TV Forum - Cox Support Forums, and hasn't been updated in a while, and I was wondering if this issue is permeant or if it will be resolved soon. Thanks
Cable cards and tuning adapters NOT working
I’m 4 weeks into this issue that nobody can resolve. I have 4 sets of cable cards and tuning adapters in 4 TiVo units. About 4 weeks ago, I noticed that some channels were not working. I also noticed that all 4 tuning adapters were flashing yellow (should be solid yellow). I called and they “reset” my connection. Didn’t work. Did that again a few days later. Still didn’t work. They sent a tech to the home (which showed no issues. I then talked to a tech agent who couldn’t pair all my equipment and suggested that I swap them out. Did that - all new (used) cards and adapters. Called the 877-820-82xx number and got those partially paired on one TV (not the others). They sent another tech to my house (no issues). The last time I called tech she was able to pair ALL cards but I have limited service. No sub channels (1 HBO, 1 Showtime, no EPIX, etc). I subscribe to EVERY channel. Frustrated, I settled and decided to shelve my 4 TiVo’s and go with your IP TV service. I ordered the Ultimate DVR service (record 24) with 4 HD boxes. They had to upgrade my modem to facilitate it. Said great - I’ll see it in a couple days. Ended the call. What I received from UPS was 2 old DVR’s with 4 clients and the new style modem. When I called (yet again) they said the sent me that equipment because IP TV service isn’t available in my area. REALLY? I just want my cable cards to work so I can use my TiVos or receive the IP/cloud based DVR service like I was offered. Can anybody help?