channel bonding

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8 Upstream Channels Are Not Bonding
I recently upgraded to the Arris SBG8300, whichis capable of32 downstream channels and 8 upstream channels. All 32 downstream channels are bonding, however, only 4 upstream channels are showing up in the gateway control panel. Would someone please be able to tell me if Cox has a limitation of 4 upstream channels or can this be changed by request? I have gone around and around with technical support and they don't have a clue. I was asking them to transfer my ticket to the Engineering department but they scheduled an appointment for a technician to come out and investigate. I have my doubts that a technician is going to be able to help. TIA!
Smiles2023
4 years ago Place Internet
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Motorola SBG6580 modem lacks upstream Channel Bonding and hangs on video play/page load.
I just bought a SBG6580 to comply with DOCSIS 3.0. Pages don't fully load. Videos won't play. Workflow is worse than DOCSIS 2.0. Here are the Error messages in the Router Log. Mon Nov 25 09:34:21 2013 Notice (6) TLV-11 - unrecognized OID;CM-MAC=b8:16:19:34:fc:6f;CMTS-MAC=00:13:5f:07:21:c7;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=b8:16:19:34:fc:6f;CMTS-MAC=00:13:5f:07:21:c7;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Mon Nov 25 09:33:28 2013 Critical (3) Resetting the cable modem due to docsDevResetNow Sat Nov 23 03:16:56 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b8:16:19:34:fc:6f;CMTS-MAC=00:13:5f:07:21:c7;CM-QOS=1.1;CM-VER=3.0; Sat Nov 23 03:16:56 2013 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=b8:16:19:34:fc:6f;CMTS-MAC=00:13:5f:07:21:c7;CM-QOS=1.1;CM-VER=3.0; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b8:16:19:34:fc:6f;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Fri Nov 22 13:21:03 2013 Critical (3) Resetting the cable modem due to docsDevResetNow Upstream Channel Bonding is not working: Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 Ksym/sec 36100000 Hz 36.5 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 23300000 Hz 36.5 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 29600000 Hz 36.5 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Current firmware version is: SBG6580-3.5.8.4-GA-00-505-NOSH I've twice been promised a firmware upgrade and nothing has happened. On tech rep said he reviewed the version I have and noted there was a later revision that addressed upstream bonding problems. Another said COX does not provide firmware upgrades, in direct contradiction to Motorola, who says they legally can't upgrade firmware -- the ISP has to. The connection was 'flushed' and the account re-provisioned. Power cycled, all the usual suspects. The setup is straighforward. Cable to the router, no DTV splitters or signals, no other equipment attached to the router other than three client hardware via wireless IP. Despite significant speed increases in SpeedTest, the behavior of the system, particularly with pages that have, say, and instructional video, is worse. Pages hang. Load times vary. Videos don't play. Mail takes a long time to poll my servers. FTP is impossible unless I turn the firewall OFF, something I'm not keen to do. A ticket was made out, promises made and nothing has been done. The issue of getting the wireless router to work well with clients was solved by turning off IP Flood Detection in the Firewall section. I expect the Router to be the first line of defense, but it seems to only operate for FTP and other tools I need to do my job when the Firewall is off and there is no means for specifying a port to be opened for a service explicitly.
Cyberflyer
11 years ago Place Archives
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