complaint

4 Topics

Did anyone else have a 50% increase in their monthly bill?
My cox bill increased from $160 a month to $240 beginning January 2020 with no change in services or benefits. My business account increased from $300 to $306 with no changes in services or benefits. Has anyone else had a similar experience? I'm going to report them to the Attorney General's office for Price Gouging, but wanted to see who else might have had this sort of issue with Cox before. Any information is helpful.
DoctorJ 5 years ago Place Internet
1.8KViews
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Giga Blast is not really giga blast - Complaint
I do have Giga blast service for the last 2 years. Lately 2-3 months back we are seeing Giga blast service is not really sending the speed it is supposed to . This is happening a lot during evening and night. I have complained to COX tech service and I am not getting any help to resolve. The speed we are getting in wired connection is in 200 MBPS or sometime in 80MBPS. This is misleading. With the same context the network light on the modem is always blinking orange, it never stays full Orange. I started to suspect that COX is throttling the speed in the evening. If this continues and no one takes any action in next few days, I want refund for the last 3 months of service and I will disconnect immediately.
indyguy 7 years ago Place Internet
1.4KViews
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1Comment
Complaint - Please READ
I was signed up for a service after moving apartments on 11/15 and had someone scheduled to come out and activate my unit. On that day my apt management screwed up and couldn't give access to the tech that had come out - 100% my apt's fault. This was on a Saturday. On the following Monday, I called Cox back asking to have someone come out and just flip the switch and the rep states that no one is available to come out until the following Monday, the 24th. I reluctantly agreed, scheduled someone to come out 11/24 between 3pm-5pm; - nothing I can really do, right? So now it's Monday, and no email confirmation was given so I give Cox a call back asking to see if my appointment was confirmed. The rep tells me that there were notes stating that they notified the customer of scheduled appointment on 11/24 but nothing was actually scheduled. I ask the rep to make sure that they come out today because I took a half day to be home. I get a call back saying that their dispatch told them to "just reschedule it to next available date" without any reason or cause. Seems to me that they didn't feel like changing anything even though they screwed up. Unprofessional, discourteous, and uncaring of any customer service whatsoever.
TannyL 10 years ago Place Archives
2.4KViews
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1Comment
How can I get Cox to pay attention to a problem beyond a simple Tier 1 problem? (Been trying for four years)
Several years ago I called Cox support about slow up/downloads. . By "low" I mean that for my 18 GB/s service I almost never get about 500MB/s, and often see 10KB or less. A technician came out and agreed my rates were low, because the usage in the area had expanded and the company had not added capacity. He said that everyone in the neighborhood has low rates, and that he would put in a higher level request. Many months later, after no change, I called support again and another technician gave the same diagnosis. He also looked over my modem set up and said it was correct; that the problem was definitely on their side. After another six months the (alleged) higher level request had produced no change. I wrote a letter to Cox Technical support explaining the situation, explaining what happened with the technician visits, and included charts from traffic management software showing the low rates. No response. A few months later I sent a second letter with added charts for the intervening period. No response. After a few months I sent a registered letter requiring signature on receipt. I got the signed receipt card back from USPS, but no response from Cox. After a few more months I sent another registered letter saying that if they didn’t do something I would have to file a complaint with the Better Business Bureau. No response. I called the BBB, including in my complaint all the information I had previously sent Cox. Somebody at Cox responded with a pure boiler plate Tier 1, here’s how to schedule a technician, etc. They obviously had not bothered to read the complaint before responding. , No response. After several inquiries from BBB she told them I could call her personally to schedule a technician. I called her several times and got voicemail. I passed this on to BBB, and she told them she had sent already sent a technician out who found no problem and that someone at the house had “admitted” that a router was in use. I did not know about this technician’s visit and still have no confirmation it ever took place. She persuaded BBB to close the complaint showing me as satisfied since they had not found a problem. I explained to the BBB what had actually happened and they agreed to re re-open the complaint. I then left six voicemails for this woman. On the seventh call a guy answered and said the lady had been transferred and he would be happy to work my problem. Since then I have left him nine voicemails with no response. I have the feeling that I have gotten caught in some backwash corner of the Cox organization, and that their senior management would not be happy if they heard this story. Unfortunately I have no idea who to call. Any suggestions are welcome?
waltere 11 years ago Place Archives
4.9KViews
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10Comments