Speed problems : SOLVED ! More than likely Windows 10 default settings here's a tip that works
1st off - I'm a 16+ year Cox customer andthought I'd sharea success to my speed problems - I've been watching my speeds for several months - I'ma windows 10 preview participant and notice after every install my internet speeds were being "nerfed or adjusted according to windows defaults . After countless tweaks ,router resets and hours upon hours on the phone with Cox Customer service I discover this page. https://redacted.tv/2017/12/20/win10guide/This guideIfollowed to the letter and wow this fix my speed problems I hope it will help you. I'm on Fiber and upon 1st install I was get 920 up and 930 down I haveover 50 results over a period of 4 months and recently varying from 300 down/500 up to 600 Download/689 up after doing all the tweaks on the link I'm getting http://www.speedtest.net/my-result/d/e8a29822-6b35-418c-b7df-0ac7a8702703better than when I first got Giga-blast. WARNING : some of these settings are "REGEDIT" registry tweaks. If your not familiar or comfortable just Find someone who is or use the http://www.speedguide.net/files/TCPOptimizer.exe and use the setting post on theweb page … You'll be happy you did http://www.speedtest.net/my-result/d/fc478f04-884e-4856-890d-e429aafcb9b6
Cox Panoramic Modem March 2020
If you don't want to read this paragraph at the bottom about me complaining about Cox, then just read this: " The Cox Panoramic wifi modem/router that you rent for 11$ a month does not work the way it is advertised, and you are much better off going with a separate modem and router that is meant for providing high speed internet service". This type of internet works for laptops, Netflix, and basic streaming services. But when it comes to playing online video games, forget it. Even if you use the ethernet, you only will get between 200-300Mbps download, and 2.9Mbps upload speed. These speeds still lag when you play online video games". I decided to upgrade my service to cox Gigablast as of 20March2020. With the world under quarantine, especially the entire state of California, I said okay I definitely cannot deal with the Lag on PS4 that I have been dealing anymore. So I went to the local cox store after setting up my new service online and picked up my device. The customer service representative said it wasn't necessary that I rent the device, as I could buy a separate modem and router from Best Buy or where-ever, but it would cost about $400 with a separate modem and router. I decided to try out the cox panoramic modem+router combo that they offer for 11$ a month. I go home, plug it in and it was a super easy set up using the app for it. I connect it to my PS4 and test the connection. This piece of garbage (which is supposed to put out up to 900+ mbps basically almost 1 Gbps) only put out 24.9 Mbps download and 2.4 Mbps upload. This is down right criminal at these speeds. But before I called my lawyer, I decided to call tech support, so that someone could come out and see if the signal needs to be adjusted at my apartments. They are supposed to come out tomorrow (March 23, 2020) and hopefully fix it. Just the fact that I have to go the extra mile, and MAYBE get the issue fixed is absolutely ridiculous.My apartments are literally ONLY able to get Cox service. Isn't this considered a MONOPOLYat this point, since there is no other competition available? I have always had so many issues with cox, and its sad that they can't provide the working class of the America a fast internet service, especially whatwe are paying them for. I will hopefully remember to make another post tomorrow afterPAYING a tech support member a FEE in order to get my SERVICE that I justPAID for to WORK like it is ALREADY SUPPOSED TO. If it doesn't, well maybe I need to start putting this money that I am paying for this BS service towards law school, so that I can sue them into bankruptcy. Either that or call my friend at the local new station and put this company in the spotlight. Oh and if you don't believe me, then why would they sell cox Panoramic Pods separately? I have my PS4 sitting right next to the wifi box and it doesn't do any better than 24.9mbps. if you plug it in via ethernet, the best that I got was just below 300mbps. This is a speed that still lags during a online video game like Call of Duty. If you don't want to read this paragraph above about me complaining about Cox, then just read this: " The Cox Panoramic wifi modem/router that you rent for 11$ a month does not work the way it is advertised, and you are much better off going with a separate modem and router that is meant for providing high speed internet service". This type of internet works for laptops, Netflix, and basic streaming services. But when it comes to playing online video games, forget it. Even if you use the ethernet, you only will get between 200-300Mbps download, and 2.9Mbps upload speed. These speeds still lag when you play online video games".
Very high ping spikes to the second hop, 10.xxx.
Any tracert I run goes through the same ip, which as a 10.xxx so should be part of Cox's private network: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 13 ms 10 ms 60 ms 10.33.40.1 Pinging it yields alarming results: Pinging 10.33.40.1 with 32 bytes of data: Reply from 10.33.40.1: bytes=32 time=14ms TTL=254 Reply from 10.33.40.1: bytes=32 time=14ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=19ms TTL=254 Reply from 10.33.40.1: bytes=32 time=10ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=27ms TTL=254 Reply from 10.33.40.1: bytes=32 time=13ms TTL=254 Reply from 10.33.40.1: bytes=32 time=27ms TTL=254 Reply from 10.33.40.1: bytes=32 time=19ms TTL=254 Reply from 10.33.40.1: bytes=32 time=87ms TTL=254 Reply from 10.33.40.1: bytes=32 time=35ms TTL=254 Reply from 10.33.40.1: bytes=32 time=123ms TTL=254 Reply from 10.33.40.1: bytes=32 time=77ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=49ms TTL=254 Reply from 10.33.40.1: bytes=32 time=16ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=13ms TTL=254 Reply from 10.33.40.1: bytes=32 time=17ms TTL=254 Reply from 10.33.40.1: bytes=32 time=45ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=105ms TTL=254 Reply from 10.33.40.1: bytes=32 time=26ms TTL=254 Reply from 10.33.40.1: bytes=32 time=30ms TTL=254 Reply from 10.33.40.1: bytes=32 time=110ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=14ms TTL=254 Reply from 10.33.40.1: bytes=32 time=75ms TTL=254 Reply from 10.33.40.1: bytes=32 time=35ms TTL=254 Reply from 10.33.40.1: bytes=32 time=147ms TTL=254 Reply from 10.33.40.1: bytes=32 time=23ms TTL=254 Reply from 10.33.40.1: bytes=32 time=70ms TTL=254 Reply from 10.33.40.1: bytes=32 time=124ms TTL=254 Request timed out. Reply from 10.33.40.1: bytes=32 time=42ms TTL=254 Reply from 10.33.40.1: bytes=32 time=36ms TTL=254 Reply from 10.33.40.1: bytes=32 time=63ms TTL=254 Reply from 10.33.40.1: bytes=32 time=55ms TTL=254 Reply from 10.33.40.1: bytes=32 time=41ms TTL=254 Reply from 10.33.40.1: bytes=32 time=114ms TTL=254 Reply from 10.33.40.1: bytes=32 time=113ms TTL=254 Reply from 10.33.40.1: bytes=32 time=43ms TTL=254 Reply from 10.33.40.1: bytes=32 time=18ms TTL=254 Reply from 10.33.40.1: bytes=32 time=29ms TTL=254 Reply from 10.33.40.1: bytes=32 time=50ms TTL=254 Reply from 10.33.40.1: bytes=32 time=17ms TTL=254 Reply from 10.33.40.1: bytes=32 time=45ms TTL=254 Reply from 10.33.40.1: bytes=32 time=11ms TTL=254 Reply from 10.33.40.1: bytes=32 time=38ms TTL=254 Reply from 10.33.40.1: bytes=32 time=45ms TTL=254 Reply from 10.33.40.1: bytes=32 time=42ms TTL=254 Reply from 10.33.40.1: bytes=32 time=13ms TTL=254 Reply from 10.33.40.1: bytes=32 time=66ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=41ms TTL=254 Reply from 10.33.40.1: bytes=32 time=48ms TTL=254 Reply from 10.33.40.1: bytes=32 time=37ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=10ms TTL=254 Reply from 10.33.40.1: bytes=32 time=57ms TTL=254 Reply from 10.33.40.1: bytes=32 time=28ms TTL=254 Reply from 10.33.40.1: bytes=32 time=28ms TTL=254 Reply from 10.33.40.1: bytes=32 time=63ms TTL=254 Reply from 10.33.40.1: bytes=32 time=59ms TTL=254 Reply from 10.33.40.1: bytes=32 time=47ms TTL=254 Reply from 10.33.40.1: bytes=32 time=31ms TTL=254 Reply from 10.33.40.1: bytes=32 time=22ms TTL=254 Reply from 10.33.40.1: bytes=32 time=11ms TTL=254 Reply from 10.33.40.1: bytes=32 time=27ms TTL=254 Reply from 10.33.40.1: bytes=32 time=13ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=31ms TTL=254 Reply from 10.33.40.1: bytes=32 time=11ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=16ms TTL=254 Reply from 10.33.40.1: bytes=32 time=43ms TTL=254 Reply from 10.33.40.1: bytes=32 time=49ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=10ms TTL=254 Reply from 10.33.40.1: bytes=32 time=41ms TTL=254 Reply from 10.33.40.1: bytes=32 time=43ms TTL=254 Reply from 10.33.40.1: bytes=32 time=23ms TTL=254 Reply from 10.33.40.1: bytes=32 time=15ms TTL=254 Reply from 10.33.40.1: bytes=32 time=73ms TTL=254 Reply from 10.33.40.1: bytes=32 time=14ms TTL=254 Reply from 10.33.40.1: bytes=32 time=43ms TTL=254 Reply from 10.33.40.1: bytes=32 time=33ms TTL=254 Reply from 10.33.40.1: bytes=32 time=16ms TTL=254 Reply from 10.33.40.1: bytes=32 time=26ms TTL=254 Reply from 10.33.40.1: bytes=32 time=12ms TTL=254 Reply from 10.33.40.1: bytes=32 time=10ms TTL=254 Reply from 10.33.40.1: bytes=32 time=60ms TTL=254 Reply from 10.33.40.1: bytes=32 time=39ms TTL=254 Reply from 10.33.40.1: bytes=32 time=19ms TTL=254 Reply from 10.33.40.1: bytes=32 time=25ms TTL=254 Reply from 10.33.40.1: bytes=32 time=17ms TTL=254 Ping statistics for 10.33.40.1: Packets: Sent = 100, Received = 99, Lost = 1 (1% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 147ms, Average = 36ms I am plugged directly into the router, and there's nothing using any significant bandwidth on my local network. Any idea what this server is? Even if it's in Phoenix, and even in the best case scenario, 14 ms is a bit high, but I'm getting nasty ping spikes which show up everywhere else. What should I do? Please help.
Why can't Cox Fix My Internet
Ever since I moved into this house years ago, I have had intermittent connection issues. Multiple service reps have been out here to "diagnose" my connection, but no one can ever seem to pinpoint the cause of my connection. I have recently cut everything but internet (because we know Cox is a monopoly in this service), and I continue to have connection issues. It's only the UPLOAD I have issues with. I pay for: 100 Mbps DOWN, 10 Mbps UP. My last test I received: 86.33 Mbps DOWN, 0.00 UP, with a 44% packet loss (29 ms latency, which is acceptable). It has always beenan issue with my UPSTREAM connection. Multiple modems being used, no change. When performing this test, I always disconnect from the router and connect straight into the modem so we can ensure the router is not causing the issue. I have used Cox's provided routers with the same issue, but currently I am using a retail router. I am so tired of paying so much money to get so little back. I would just like to get a working internet connection Edit: I would like to mention this issue is sporadic. Sometimes it works, sometimes it doesn't. I can run a test with a normal range then come back in 5 minutes and I get the above. 20 minutes later it may work againif I am lucky, but if it does, then I can expect it to go down within another 10-20 minutes. No consistency, which is what makes diagnosing my issue such a problem.
Internet Speeds
I have Cox Gigablast (Coaxial) bundle with contour TV (7 cable boxes) and contour voice (phones work on the 1.9ghz) with the panoramic gateway but I disabled the wifi on the gateway because its signal is not good at all for my 7000 square foot home and I connected a Luxul XWR 3150 V2 AC-3100 Dual - Band router that has 4 external antennas, which I bought 2 days ago with the Cat5e cable that came with the router. On the 5ghz wifi, I only get maximum of 450 mbps, 2 feet away from the router. Shouldn't I be getting atleast 800 or 900 mbps? I understand 1000 mbps is very unlikely but I am not satisfied with 450 mbps. Cox changed the spiltters in August. I have tried the speed tests on multiple different channels and 450 mbps is the highest I've got. I've power cycled the gateway and the router and multiple speed tests. The DNS is set to Google's Public DNS. Nothing on my network is a old that would slow down my speeds. The coaxial cable is as tight and I've had others make sure the connection is tight. How can I get close to the speeds I am paying for?
Connection
So I’m a pretty new member for Cox... it’s been just over a month and without any problems! Which is really good since I’m a student during the summer and full time throughout the year, so I REALLY need consistency! Well, today was my first problem. So I came home from working all day and my Internet was working this morning but I came back and it wasn’t working and the US/DS light is flashing. Called support line, they couldn’t do anything besides tell me to turn it off then back on. Now, I have to wait 3 days until I can even get a tech out here to even look at it! As a full time student and full time two job employee, I can’t afford three days without internet. I expected better customer service from the support lines and at least something available next day for help restoring the connection... now I’m going to have to figure out how to get all my assignments done without my laptop, considering they’re all online, this won’t be a walk in the park if it’s even possible. Definitely not what I had expected in my first 2 months of being a customer. There needs to be more options for fixing internet that is down rather than simply, “unplug, then plug back in”. And on top of that, a $75 maintainance fee at “the technicians discretion”!? Are you kidding me? Once again, I am a college student, paying for his own schooling, his own apartment, and his own internet service bill. I don’t have $75 laying around to dish out to someone at their own discretion. The fact that I haven’t touched the modem (which I rent from cox) since installation or any of the cords near it or connected to it, and I haven’t had any previous problems whatsoever, leads me to believe this is a “Cox” problem. AND on top of ALL of this, some way, somehow, they messed up my address? And have my service at the completely wrong address which I can’t change until Monday of course, and I have to go in to the store, mind you, this is where I purchased the service initially. So since I had set up the service in person, there shouldn’t have been ANY confusion whatsoever. But no my service is registered at the complete wrong address. The numbers aren’t even similar to my current address and neither is the street! It makes no sense as to why this mistake was made and really upsets me that I should even have to deal with this before I’ve even been in service for 2 months! So thanks for adding another good load of stress on an already stressed out college student. Time to wait 3 days to hear from someone.
