The Deceptive Promise
I am writing to express my frustration and disappointment with the reward program COX has been promoting. Despite meeting all the requirements and following the instructions diligently, I never recieved the rewards that were advertised. I have contacted your customer service multiple times, but each time I receive vague responses or promises that the issue will be resolved soon and today they said that I was never eligible for this reward and will not be honoured. As a loyal customer, I faced significant trouble due to false promises made by Cox, which leading me to move my services from COX.
Internet drops every 10-20 minutes?
We had a recent storm that knocked the internet out. Now the internet drops every 10-20 minutes with no consistent connection. Somethings got to change with cox… Tried talking to support but it’s a “real agent” robot that sends replies that have nothing to do with the issue I have. If another service was allowed to operate in my area I would be gone in a minute. What steps can I take to get my connection back and steady? “Live agent” help is not an option because they are not real people from my experience.
