Billing Issues / Ignored by Rep in Chat
So I've been with Cox for the last 12 years and recently had an issue with my bill. I tried calling to see if I could get a resolution but it was outside of their hours. So I tried to use the chat feature Saturday, June 1st. After speaking to an Agent I was told they were transferring me to the Retention Department and was promptly forgotten about for over 30 minutes before I finally got tired of waiting and ended the chat. As we speak right now, I attempted to reach out to the chat again and have again been ignored. So now, on top of the issues I've been having with interrupted service and unilateral changes to my bill without any explanation or added value to my service, I am adding this to the growing pile of things Cox has been doing poorly. I've attached a log of the chat in case you would like to see the level of customer service I've received.
