XRE-03121
Last Saturday, I woke up to all of my recordings on my DVR gone (it was about 60% full. Tried refreshes and resets with tech support and nothing worked. It just kept happening. I'd record something, and then a few hours later it was gone. Went to a Cox store yesterday and swapped the box out for a Contour 2 and now I don't get any of my basic cable or premium channels. If I go to ESPN or HBO or MTV I get the XRE-03121 error. After refreshes and reboots for hours last night with tech support I've still got the same issue. The tech escalated the ticket, but after reading the posts about this error, it sounds like I'm gonna need a tech to come out. Is there anything short of that that has worked???1.3KViews1like0CommentsContour box rebooting and freezing constantly.
My TV was working great for quite some time and then last week around the 18th my box would start freezing, then the satellite boxes started freezing and then showing an error message and then rebooting the whole system whenever it wants. I have had three techs out. 2 times new boxes were put on, one guy even checked my voltage and said that might be the problem. I have tried other outlets and my other things plugged into the same outlet do not do the same thing. (Modem, phone etc). So I have no idea what to do about this. I am about ready to give up and turn in my boxes. The headache and the price is just not worth it. I even tried plugging my box into a different outlet and it still did the same rebooting dance. I have no idea what is wrong and these techs they send out just put in new boxes, poke around a few places and leave without it working at all!!!!!! Anyone else have this issue? Please tell me I am not alone.14KViews1like8Comments
Contour DVR is garbage
This will be a major rant. We moved into our new house 2 years agon and since then nothing but issues with Contour's so called DVR. At the time we signed up for it nobody said anything about it being a cloud DVR (guess I should have researched it more). We came over from Directv because att was a major pain to deal with on billing but it seems Cox has followed in their footsteps. My issues are as follows. 1. Recordings are cut short and not by just a minute or 2 but a 1 hour show records 5 secs, a few minutes and then just stops recording. 2. Trying to rewind or fast forward a show at least 50% of the time results in delay and the screen appears to freeze and then the message that says there was an issue on our end or restart the box and tighten the connections on the box and at the wall. This is a major load of ** from COX which is nothing more than an excuse for old, outdated and crappy equipment. 3. Also whenever the internet goes down we cannot watch anything since the so called dvr is in the cloud and not a physical drive so there in lies another issue. In my opinion if I wanted to stream everything which in case you did not realize it yet is exactly what you are doing, the contour box is nothing more than a large oversized Amazon Firestick, Roku Box or any of many streaming devices. Oh and the picture quality on my 4k tv ** since I just discovered COXis downgrading the video to 720. 4. If I call in or chat with someone the first thing they say is we need to restart your box and if I hear that again I will explode and at this moment I am about to throw COX in the garbage and go somewhere else where at least I will get the same crappy billing issues and most likely service as well and by the way I do not like Century Link for internet because of the issues we had when they were qwest. End of rant2.5KViews1like5Comments
Internet always messing up and contour box
So today I received a message from cox saying they had a service issue and they were fixing it. Hours later I received another message that said the issue was resolved. Well I have unplugged my internet and contour box and nothing. It makes me angry that when you are talking to a representative about how your things were working fine before the issue and they say they are going to charge you $75 to send out a technician. Firstly I've been with Cox for years. Secondly why would I give Cox money to fix a problem that they created and why are y'all charging ppl to fix the service we already pay way too much for in the first place. Help me to make this make sense! I shouldn't have to work all day just to come home and look at a wall for nearly 2 days before a "technician" can come out.794Views1like1Comment
