How Can I Record by Keyword on Contour?
I see this was a request from 4 YEARS AGO! It is simply lazy by Cox and the vendor of Contour to not have this implemented by now. The first opportunity I can I will leave Cox TV and move to some form of streaming. Prices go up AGAIN and no increased value for the service. So done with it.ALL DVR recordings GONE and no scheduled recordings for next 14 days
I came home today 5/31/2018 for lunch to watch ABC Nightline and lo and behold I have absolutely none of the shows I have recorded for the last 19 months. Yes, ALL OF MY RECORDINGS ARE GONE!!!!!!!!!!!!!!!!!! First time ever! When I went to scheduled recordings It stated on the screen "No recordings scheduled for the next 14 days" WOW!!!!!!!!!! This is terrible and now my wife, grandkids and I all have to remember all the shows we programmed for the last 19 months? This is outrageous and should have NEVER happened. With 3 contour boxes surely one of these should have saved the shows. When scheduling a tech to come out they said I may have to pay a $75 service fee!? I about lost my cool for the failure of their equipment to charge me for it. Well that is a standard disclaimer they have to say and if I'm charged I will lose it. Right now I cannot record a thing. Thank goodness the NBA finals are on and there aren't too many new shows on. I try to record all 3 national news programs so this is not good. I wish there were a competitor in Tulsa, OK other than direct.tv and at&t. Hopefully someone will come up with a good it not great alternative. Time is important to me but this may end my TV viewing so much. I'm just frustrated since I pay $200 per month and lose almost 2 years of recorded shows.
ongoing television service failure - Irvine, CA
Hi, So I've contacted customer support multiple times about this and no long term solutions have been provided. Certain channels just don't work and the two technicians who've visited say thatthere are two core problems: 1) the amplifier is weak, and 2) there is a leftover cable trap somewhere in thebuilding. Both technicians have recommended that a maintenance crew come resolve the issue but two years later, we're still stuck with this garbage:https://drive.google.com/file/d/1ZVxR3X5KYWFIhn11gYOgjv9UFi7kljYu/view?usp=sharing. Can we finally fix this already? It's kind of stupid that we pay for cable then end up having to stream the respective channels online and Chrome Cast them to our TV because the television service is sh*t. 7000 building at Apricot Drive, Irvine, CA. What's it going to take to finally get this resolved - going on year two now.. Best, Overpaying Customers
starting to feel like cox stinks
on week 4 of same old mess & it is now a daily occurrence.. ps: to be told that there are no outages, equipment looks fine ** when you can't turn on the TV and watch morning news. NOTHING in the house has changed.. long time cox customer but lately it stinks.. WEEK ONE: started having random outages - both contour and internet.. "service tech" on the phone worked with us, got it working, then 2 days later the same thing . "service tech" on phone sold us the upgrade to panoramic wifi and new modem/router - saying our personally owned modem/router was the problem ($25+ a month more) WEEK 2: router arrived, installed and then 2 days later woke to the same problem.. the internet seem to reset itself but thecontour box Froze. Wouldn't recognize the control.. screen telling us to get the remote closer to the box..etc.. Following on line advice, unplugged contour box.. took over 30 minutes but it reset and we could move forward. BUT it deleted the DVRrecordings from the night before. This routine became the daily norm. I am an expert at pairing and unpairing the remote, refreshing, restarting box.. WEEK 3: This morning, happened again only this time it took over an hour to reset.. was on the chat-line with a tech for almost 2 hours. They logged into our account a managed to reset the system. Happened the next morning. Appointment set for Tech visit to house. While waiting for the Tech, the mess continued. days later, Tech came, twiddled with the wires, refreshed box, scratched his head..Reported that the Main Junction box in the common area is severely damaged, Replaces our crimped cable & put in a work order. The next day - it happen again - was told the contour box must be bad - so drove across town to get another.. got it set up - worked... until the next morning. Appointment set for another tech. next available -- next week - as it wasn't deemed an emergency WEEK 3: AGAIN.. At this point nothing we do or the phone Tech fixes it.. we start watching YouTube shows on the TV.. Confirmed with Live Tech on phone, the main junction box has been fixed... confirmed and sent pictures showing their "line service techs" LIED. At this point, I'm pissed off angry crying on phone. We are still 2 days away from the service visit.. Lady on phone sets a "set up" appointment for the next day. Tech comes, pushes a few buttons on the remote and is able to activate the box.. He still has NO IDEA why this is a daily thing.. Gives me a "secret code to bypass the pairing unpairing fails. WEEK 3- Part 2.. Next tech visit.. the only schedule last week.. we are back to watching YouTube.. Guy comes in with actual equipment.. takes readings from the Main Junction box - still damaged, into the house, to the TV and box. Replaces the box outside on our house, replaces the splitter, runs new cable from new box to inside house. Refresh -- still won't activate.. used "secret code", gets everything working.. refreshes box doesn't work.. uses secret code again .. out on phone with another tech when it finally comes up.. He leaves us extra remotes, and implies that the outages and signal loss may be due to a damaged line in the ground from the damaged junction box. WEEK 4: AGAIN - first thing in the morning - gone again.. use code given us by the tech and get Contour box re-reactivate, but DVR is empty again. Next morning -- SAME THING.. As it is Sunday - will be on the phone first thing in the morning AGAIN... Ready to pull everything out and go with Verizon.. brand new modem/router, brand new contour box, brand new splitter, brand new box on the wall outside.. SAME SH1TTY PROBLEM.Customer Service and Loyalty Department ignoring my complaints!
I was promised the Gold Triple Bundle Package promotion with 250 channels, all premium channels like HBO, Starz, Sports, Cox Sports, Movie package, On Demand, Cinemax, Music, Variety pack, Free HD, Contour 2 Voice remote control, Super fast gaming internet for multi devices, stream videos, Program recording device, Unlimited nationwide calling in the U.S., Mexico and Canada with all calling features and free device and free self installment, included Tax and all devices for the price he quote me and currently being charged as now. However, I'm not receiving the Gold Triple Bundle, with all the services and devices I was promised at that price. I was put on a inaccurate plan bundle, with no recording device, no contour 2 remote control, no phone service and 140 channels which are mostly local and Spanish channels. I made several calls to your customer service and loyalty department they were happy to provide no solution that honor the prior agreement. Unsatisfied with the lack of customer support from the staff members who helped me; I'm still hoping for a solution. I will like a supervisor contact information or to be contact directly.
