Internet dropping multiple times a day
I've been having some issues with my internet dropping numerous times a day, the only solution being to reset my router which seems to re-sync the router with the modem and all is well again. I had a tech out recently and he replaced a few splitters, ran a new cable to the main drop for the building and said it all looked okay, however I'm still having some issues, and looking for any advice. Equipment is a Motorola SB6141 modem and a TPLink Archer C1200 router, both were purchased brand new in May of last year and have been fine with no issues since. Here's the signal info from my Modem's Signal page : Channel ID 99 97 98 100 105 106 107 108 Frequency 735000000 Hz 723000000 Hz 729000000 Hz 741000000 Hz 771000000 Hz 777000000 Hz 783000000 Hz 789000000 Hz Signal to Noise Ratio 38 dB 37 dB 38 dB 38 dB 38 dB 37 dB 38 dB 38 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 1 dBmV 0 dBmV 1 dBmV 0 dBmV 1 dBmV 0 dBmV 1 dBmV 1 dBmV Upstream Bonding Channel Value Channel ID 1 3 2 Frequency 23500000 Hz 36500000 Hz 30100000 Hz Ranging Service ID 1563 1563 1563 Symbol Rate 5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec Power Level 40 dBmV 40 dBmV 40 dBmV Upstream Modulation [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM [3] 16QAM [3] 64QAM Ranging Status Success Success Success Signal Stats (Codewords) Bonding Channel Value Channel ID 99 97 98 100 105 106 107 108 Total Unerrored Codewords 12869234626 12869255391 12869263593 12869245299 12869227510 12869228792 12869231111 12869232878 Total Correctable Codewords 5186 18 1 2017 173 48 15 52 Total Uncorrectable Codewords 661 1410 1406 1319 1485 1396 616 1395 Here's all the information on the Logs page for the Modem as well : Time Priority Code Message Dec 30 2017 21:36:25 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 30 2017 11:20:16 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 30 2017 11:20:16 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:25 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 17:26:41 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 17:26:41 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 17:06:48 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 17:06:48 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:17 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 16:36:47 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 16:35:56 5-Warning T202.0 Lost MDD Timeout;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 16:35:32 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 16:21:09 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Dec 27 2017 16:21:09 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:04:47 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:01:23 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:01:17 5-Warning T202.0 Lost MDD Timeout;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; Am I missing something here? I've factory reset the router and set it back up from scratch as well as ensured the firmware is up to date, but no changes. Any advice?
Severe Packet Loss - Noise issues
For the last several months, we've had techs come out to the property to address packet loss. We've moved the modem, replaced our router and modem several times, and replaced some connections outside the home. The issue is still there, and I am unable to play games like Counterstrike without rubber-banding crazily. The last time a tech came out, he stated that it's "unlikely" maintenance will come out to address the issue, because it seems "fine" on their end. It's clearly not fine. He mentioned that we are at the very end of our neighborhood, and it's possible that there's noise, causing issues with bandwidth. This is a consistent issue. When running a ping test, the time (ms) is consistently between 14ms-50ms, but shoots up as high as 492ms. I've tested a wired connection on both my PC and laptop, and the results have been the same. This has been incredibly frustrating, and the tech visits have been endless. What are we even paying for? Edit: Any advice would be helpful. The last thing the tech on the property said before he left was, "to keep calling us until it's fixed". My last resort is to switch providers.Direct burial coax cable
We are moving our internet services to a house which is serviceable yet there needs to be a line run from the home to the street, a total distance of about 700-feet. We planned on installing the line from the house ourselves, and are wondering if RG-11 Direct Burial Coax with a signal amplifier isthe right type to use. The technician can then connect the buried line to the pole. We are wiring the connection into the house with RG-6 coax.Any feedback would be appreciated.