Outlook no longer works with email. Cannot send any email. CS will try to troubleshoot for a fee...
Using Outlook 2016 No changes prior to issue on my setup Checked and rechecked all server settings Reset password Re-setup accounts Spoke to CS and was told they no longer support troubleshooting email clients (Outlook unless I want to pay $10.00) No explanation When trying to send an email it continually errors out. I have no other setting to fix/change on my end. Microsoft says its my ISP. Seeing quite a few threads on this lately. Any fixes that aren't the canned response from Cox?1.6KViews0likes7Comments
I fixed my Outlook email problem after Cox "maintenance"
Hi all, Like all (?) Outlook users, I lost the ability to receive mail a week ago (I could still send). I use Windows 10 Pro, version 1903 (OS build 18362.746). I am using Outlook Version 1911 (build 12228.20332). I fixed my connection issue by disabling the use of TLS 1.0 by Windows 10.I suspect the "maintenance" was to require TLS 1.2 connections. Our Outlook clients are trying to connect using TLS 1.0 and get rejected. Here's how I did it. The first step may not be required -- I think it was the second step that was definitive. NOTE: These directions are essentially the same as those here:https://windowsreport.com/how-to-disable-tls-1-0/ 1. Disable TLS 1.0 in Internet Settings Press Windows Key + S [This will bring up Search] Type "internet options" into search bar The Internet Properties window pops up Select the "Advanced" tab Scroll down to the bottom, the "Security" section. Uncheck "Use TLS 1.0" Note: I also unchecked TLS 1.1, and I checked Use TLS 1.3 (experimental). You may not need to do that. 2. Edit the Registry to Disable TLS 1.0 Press Windows Key + R [this brings up the "Run" window] type "regedit" in Run to run the registry editor Then, in the left-hand tree view, open up this key path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols I couldn't see TLS 1.0 and Client subkeys went I arrived at the end of the above key path, so I had to create them. To create them: right-click on Protocols and select New > Key then enter "TLS 1.0" as the key title Next, right click on the TLS 1.0 key you just created, and select New > Key again. Enter "Client" as the title. Then, select the Client key, and in in the empty-space to the right of it, right-click and select New > DWORD (32-bit) Value Enter "Enabled" as the new DWORD's title The default value for this new Enabled DWORD is 0 (zero), which disables TLS 1.0. Finally, restart Windows (reboot). My Outlook IMAP Settings for Cox The above procedure should have restored your prior configuration to a working state. If it's not, here are is my working Outlook configuration. Recall that I am using Windows 10, with OutlookVersion 1911 (build 12228.20332) as part of Office 365. Note that I use IMAP and not POP. It Outlook, select the File menu In the Account Information screen, press the "Account Settings" button, then select "Server Settings" The IMAP Account Settings -- Incoming mail -- window appears: Now press the "Outgoing mail" link in this window. Now the IMAP settings for outgoing mail appears: Good Luck & Merry Christmas!3.4KViews1like0Commentsnew email settings with MS Outlook for Mac
I updated the settings as per all the instruction received - yes i've gone to the page where you check off what email client you're using and yes, i've gone to "Other" but there is no specific guidance on how to change for MS Outlook - for Mac. I did the best i could with what info has been provided BUT - i can't seem to send emails any more - i get an error message: "5.1.0 Authentication Required" these are my settings incoming server: pop.cox.net - 995 Override default port - NOT CHECKED Use SSL to connect - CHECKED Always use secure password - NOT CHECKED OUTGOING SERVER smtp.cox.net 465 Override default Port - CHECKED Use SSL to connect - CHECKED I went to COX support and they have told me: I need to contact MS Office for support (even though this is all the result of the COX change!!) This is the result of an outage in my area because of everyone trying to change their settings (even though i'm able to receive and send and receive on my phone) Basically Cox doesn't know how to address my problem. They are not equipped for MS Outlook for MackSolved3.5KViews0likes5Comments
Outlook no longer works with email. Cannot send any email. CS will try to troubleshoot for a fee...
Using Outlook 2016 No changes prior to issue on my setup Checked and rechecked all server settings Reset password Re-setup accounts Spoke to CS and was told they no longer support troubleshooting email clients (Outlook unless I want to pay $10.00) No explanation When trying to send an email it continually errors out. I have no other setting to fix/change on my end. Microsoft says its my ISP. Seeing quite a few threads on this lately. Any fixes that aren't the canned response from Cox?