Why does an internet and email service provider NOT provide an email contact for the company?
I just spent 15 minutes trying to find a way to contact Cox via email regarding a possible service issue. Finally, I found a response to a similar question that someone else posed. Why on earth do you NOT provide such a contact? I don't want to talk on the phone. I don't like to talk on the phone. My issue was easier to explain in writing. I even attempted (unsuccessfully) to use Chat. I clicked on the chat ling multiple times, and it kept taking me to the same support page without opening a chat window. The only other place I've encountered this much difficulty accessing support is with AT&T. Are you trying to compete with their low level of support?