Internet Disconnecting STILL
Hello Cox, I am writing here cause at this point I am incredibly frustrated. For the past few months we have been continually struggling with our internet. It cutting out with no rhyme or reason. We had a tech come out and they "found the problem" which was a bad splitter in the attic. Fixed that issue and was told it should work now. Worked for a couple days and then boom. problem back. Called the tech back out and after looking at everything they said oh all the cables were really old and they weren't sure why they hadn't been changed last time. All of them were changed and we were told again that should fix it. Well we are STILL having issues. I work from home and this has been interfering greatly. Why does this keep happening? I really do not want to call the tech back and and honestly don't feel like i should have to. having a tech come out 3 different times because they found 1 problem and then stopped there is not okay. At this point I am starting to think its all a waste of time and money and just want to have stable internet so i can work. When we loose internet it still shows that i have full bars.
Random Disconnects ALL Day.
I have had a tech out about 3 times. Each time they say everything is fine but I'm always getting connection loss multiple times a day. They came and replaced the ends on all the lines and we removed splitters. Also moved the modem to another coaxial jack. I'm always getting these errors. Can anybody explain what needs to happen? ARRIS Surfboard S33. Also had the same issue with Netgear CM1000 Acquire Downstream Channel 807000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 5 Locked QAM256 807000000 Hz 7 dBmV 43 dB 0 0 1 Locked QAM256 783000000 Hz 8 dBmV 44 dB 0 0 2 Locked QAM256 789000000 Hz 8 dBmV 44 dB 0 0 3 Locked QAM256 795000000 Hz 8 dBmV 44 dB 1 0 4 Locked QAM256 801000000 Hz 8 dBmV 44 dB 0 0 6 Locked QAM256 813000000 Hz 7 dBmV 43 dB 0 0 7 Locked QAM256 819000000 Hz 7 dBmV 43 dB 0 0 8 Locked QAM256 825000000 Hz 7 dBmV 43 dB 0 0 9 Locked QAM256 831000000 Hz 7 dBmV 43 dB 0 0 10 Locked QAM256 837000000 Hz 7 dBmV 43 dB 0 0 11 Locked QAM256 843000000 Hz 6 dBmV 43 dB 0 0 12 Locked QAM256 849000000 Hz 6 dBmV 43 dB 0 0 13 Locked QAM256 855000000 Hz 6 dBmV 43 dB 0 0 14 Locked QAM256 861000000 Hz 6 dBmV 43 dB 0 0 15 Locked QAM256 867000000 Hz 6 dBmV 43 dB 0 0 16 Locked QAM256 873000000 Hz 6 dBmV 43 dB 0 0 33 Locked QAM256 357000000 Hz 8 dBmV 44 dB 0 0 34 Locked QAM256 363000000 Hz 8 dBmV 45 dB 0 0 35 Locked QAM256 369000000 Hz 8 dBmV 45 dB 0 0 36 Locked QAM256 375000000 Hz 8 dBmV 45 dB 0 0 37 Locked QAM256 381000000 Hz 8 dBmV 45 dB 0 0 38 Locked QAM256 387000000 Hz 8 dBmV 45 dB 0 0 39 Locked QAM256 393000000 Hz 8 dBmV 45 dB 0 0 40 Locked QAM256 399000000 Hz 8 dBmV 45 dB 0 0 41 Locked QAM256 405000000 Hz 8 dBmV 45 dB 0 0 42 Locked QAM256 411000000 Hz 8 dBmV 44 dB 0 0 43 Locked QAM256 417000000 Hz 8 dBmV 45 dB 0 0 44 Locked QAM256 423000000 Hz 8 dBmV 45 dB 13 0 45 Locked QAM256 429000000 Hz 8 dBmV 45 dB 14 0 46 Locked QAM256 435000000 Hz 8 dBmV 45 dB 9 0 47 Locked QAM256 441000000 Hz 8 dBmV 44 dB 0 0 48 Locked QAM256 447000000 Hz 8 dBmV 45 dB 0 0 159 Locked OFDM PLC 300000000 Hz 8 dBmV 44 dB 398388960 0 Upstream Bonded Channels Channel ID Lock Status US Channel Type Frequency Width Power 1 Locked SC-QAM 36900000 Hz 6400000 40.8 dBmV 2 Locked SC-QAM 30500000 Hz 6400000 40.8 dBmV 3 Locked SC-QAM 24100000 Hz 6400000 40.5 dBmV 4 Locked SC-QAM 17700000 Hz 6400000 39.8 dBmV 6 Locked SC-QAM 12900000 Hz 3200000 38.3 dBmV Current System Time:Wed Oct 6 17:20:35 2021 5/10/2021 15:20:25 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 15:20:45 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 15:20:45 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 1/1/1970 00:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 1/1/1970 00:00:28 6 Honoring MDD; IP provisioning mode = IPv4 5/10/2021 15:37:46 5 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 15:37:47 6 TLV-11 - unrecognized OID;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 15:37:52 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 15:37:57 5 REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 15:37:58 5 RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 15:37:58 5 Dynamic Range Window violation 5/10/2021 15:37:58 5 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 15:37:58 5 Dynamic Range Window violation 5/10/2021 15:37:58 5 RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 15:37:58 5 Dynamic Range Window violation 5/10/2021 15:37:58 5 RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 15:37:58 5 Dynamic Range Window violation 5/10/2021 15:40:18 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 15:40:47 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 17:55:01 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 17:55:27 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 18:14:12 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 18:14:36 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 5/10/2021 21:55:28 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 6/10/2021 00:59:23 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 6/10/2021 00:59:52 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 6/10/2021 10:29:25 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 6/10/2021 10:30:05 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 6/10/2021 13:44:04 6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1; 6/10/2021 13:44:35 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=ac:db:48:bc:f1:e1;CMTS-MAC=00:29:c2:01:e8:ec;CM-QOS=1.1;CM-VER=3.1;Internet goes out every night at 6pm(ish) until 10am(ish)
12/1/20 new wireless service. 12/11/20 no service and was told it was an outage and not known when it would be fixed. I phone, I chat, paper trail. 12/17 chat, I explain internet will only connect between 10am & 6pm, not before or after& I am told the outage has been fixed. We discuss tech coming out and charge if the issue is on my end vs no fee if it is on their end. I’m on a fixed income due to disability . I’m also enrolled in classes next semester, I need internet. So we schedule a tech. Tech comes out and informs me it is probably because I am still using my router and my modem is wireless. Ok, great. Remove router and tech is out in about 10 minutes at 3:10pm. 7pm, no internet. Again with the chat, I’m told to go to store re to exchange for new modem. Done! 6pm NO INTERNET! Up until the very day I plugged in the new modem, I had minor issues with my 4 year old modem and router. So here I sit on Christmas Eve with no freakin internet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You're Not Crazy It's Happening To Everyone
I can't read one more. I can't read one more post that says, "my modem drops dozens of times a day, and comes back up minutes later, sometimes it's unusable for HOURS, I've rebooted, and reset, and refreshed, and I've replaced ALL of my equipment, I've called Cox dozens of times, techs have visited my house over and over, and it's STILL HAPPENING, EVERY DAY." It's not a user-end issue, and I can't believe that with ALL OF THESE IDENTICAL REPORTS (and you can add mine - identical), that Cox is just plum mystified (and always, EXTREMELY RETICENT TO ISSUE ANY KIND OF CREDIT FOR THEIR BREACH OF CONTRACT). It's too much. That's enough. The Federal Communications Commission is there to protect consumers from this fraud and abuse, and by God, I'll be calling on them to do so. Investigative journalists live to expose greed and corruption, and the lack of antitrust measures governing utilities like Cox is fertilizer for the kind of stink Cox gives you for hundreds of dollars a month. So anyway, does anyone have any suggestions, he asked rhetorically. (incidentally, the sheer VOLUME of tags, crowd-sourced, shows where the stakeholders are:)
WiFi.Cox.com no longer accessible
Hello less than user friendly business, Can someone please explain to me why the WiFi.Cox.com site now re directs to Cox.com? I need this site in order to turn on port forwarding. Every time I try to access this site, I get re directed back to here. I’m not going to get into the reasons why I shouldn’t even need this site. Because I should just be able to login to my router and turn on port forwarding that way. Whoops, I guess I did just get into the reasons I shouldn’t need WiFi.Cox.com. Anyway, back to my point. Since you like to make things more difficult, instead of less difficult, and require me to port forward via WiFi.Cox.com. Can you at least please tell me why WiFi.Cox.com is no longer accessible? Less than kind regards, Frustrated customer
Too many outages - Central Okla.
Anyone else in my area (73107) having outages so regular you can set your clock by them? For almost the entire month of April my connection drops out hourly. I only notice this when I'm home from work but I would guess it happens during the day which would mess with my kids attempting to do their school work. I notice it happening between the 30-40 minute mark of each hour (ie 430, 530, 630, etc). The connection drops out for 2-3 minutes the comes back up. I haven't been able to resolve the issue on my end, reset the modem and router more then once this month, ensured all the firmware is updated and none of that has helped. If there was a comparable option for internet I'd probably be looking into it.
