high cost

2 Topics

Gigablast Speeds
We have had Gigablast for I believe 2 years now. Yet not onceover these 2 yearshave I seen the speeds go over 500-600 Mbps. For the past couple months or so I haven't seen it over 300. Yet were paying a ridiculous $182/mo for the plan quoted at $120. I am using a high end computer with a cat 6 ethernet connection from the Cox Panorama modem. Yes I have tried restarting the modem and all the other cookie cutter things tech support tells you to do.
WyattH 3 years ago Place Internet
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A tad frustrated....
We have been without internet for 24 hours since it blipped out during the Oscars opening....so now my wife is angry too. I can't call in because the 1800 206 9832 is reporting as discontinued. I can't talk to a rep through chat because you are understaffed and they are all "busy". I can't fix the problem myself because we have rebooted the server several times to no avail. Ironically, this comes one week after receiving a note that our rates are going up dramatically. When I wrote to you last week about that and gave you the ability to offer me some kind of package to compensate for the outrageous cost versus service....you slammed back with a rude, uncaring emal. I am trying to be civil and polite. I just want to know if there are any others out there and if we need to go to 3 on our side to get some kind of rational action for the amount of money we are paying. For the 3 bundle, we are paying in excess of $225 x 12 = 2700.00 for this excellent service. Please advise your best offer for rational, sound solution.
upset85251 11 years ago Place Archives
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