Why did it take an FCC and FTC complaint to address network issues?
Lets be honest, Cox has been bamboozling its customers for years.... Here's how to get them to take responsibility and maintain the utility provide. The constant interruptions and hiccups in the modem don't stop. You call tech support, and it gets brushed off as "Too many people getting home from work" and the technicians they have for support have NO knowledge of the tech they're supposedly troubleshooting. If you're lucky, they'll reboot the modem, There's something called "Packet Loss" - when one or more transmitted data packets fail to arrive at their destination. Effectively, If I send you a story that is100 pages long, and the mailmanonly delivers 80 of those... How could you have the full story? The continued packet loss and connection issues Ive been having for 6 months cant be resolved because the technicians are either WILLFULLY refusing to acknowledge this, or INTENTIONALL trained to avoid anything that would point to a net work issue, I have my 6th technician scheduled to my home July 5... Everything from my PC, to The modem, To the house wiring was blamed for the issues. Then I learned how to run ping tests and trace routes.... Both tests Cox technicians avoided running because the results would prove the issue is on their end... Both are simple command that can track How much and more importantly WHERE your packets are getting dropped. Multiple tests point to a specific node in the Southwestern Infrastructure. [ langbprj02-ae1.0.rd.la.cox.net .] I'm curious why I need my day interrupted for the 6th time, and Why multiple friends inArizona are experiencing the same dropped packets.. at the same node in California...? If this problem is somehow on my end... Why do Arizona and Nevada customers have the same issue with the Los Angeles node? So, 6 months of the blaming the consumer, it took ME discovering a basictest to prove the technicians were lying and avoid utility maintenance. The Federal Communications Commission andFederal Trade Commission both have website that allow you submit complaints for fraud and bad business. A utility knowing providing sub par service is doing both. You can google the steps to run a PINGTESTand a TRACERT. I'm sure you'll see huge packet loss as well as drops that occur WELL outside of your homes range of responsibility. Screen shot these, and submit the complaint forms. Sudden GASP, SHOCK, After submitting these forms, Executive Escalations gave me a call, Theyll look into the construction of the network Don't let the tech lie and get away with knowingly providing sub standard service. Cox doesn't want to pay to maintain its lines and its borderline criminal.
Speeds
So who all has issues with their speeds not being consistent or instead just losing connection to the internet completely? I find myself driving up my cellphone bill more often then not since I have to rely on my cellphones internet to do most things at home since the connection from COX seems to not work most of the time. I know I have talked to a group of people from work that also have a facebook thread talking about this same issue with their speeds and connections constantly going out only to be told it is their cable modem so they buy a new one only to have the same issue. I myself have done this in the past a few times as well and it gets old. I had to sign a contract for internet service just a few months back and I do the exact same stuff with my internet as I did before and sometimes even less (sometimes by choice other times since internet is down) I feel like I definitely dont want to pay more for the same terrible service it seems I keep getting. But the Internet rates seem like they constantly go up and we get less for it. I have been made to feel like I am not worth having as a customer by customer service many times when getting an attitude that seems like "well if you dont like it go somewhere else" . Anybody else get the same kind of issues or feeling that COX really doesn't care about their customers at all? Seems like more and more they just care about the next swindle they can pull to get more money and give less.3 years later, still can’t downgrade online
well, found this comment from over 3 years ago as I am trying to downgrade..... hmmm. “Working to expand....” is just another lie..... Becky over 3 years ago Hi Mglow, We are working to expand the service changes customers can make online. At this time, it is necessary to speak with an agent to downgrade your services. To get the hours of operation and the phone numbers for your local Cox Sales and Support teams, go to www.cox.com/rc. Be sure to set your current location using the drop-down box in the upper right-hand corner of the page.