Post Hurricane Ida performance
***Update since services came back online 3 weeks after Ida*** My speeds here in metairie, LA. Were consistently 500 my + for months before hurricane ida. After hurricane hit, speeds came back but were slow, leggy and intermittent were getting disconnected. However. Speeds have improved dramatically but still not back to 500MB. In the mornings, I approach 250-300, but after 8am- ish, speeds drop back down to 30mb until late night. I believe cox cable is slowly repairing and fixing the speed issues in our community but it will take time. I have already reset modem and had a technician visit to check that the tap outside the house is not getting the right signal//speed. At least it's not my house and confirmed that it's on cox cables side Thanks to this forum for letting us express and discuss concerns.551Views0likes0Comments
Arris SB6190 / Baton Rouge, LA / Only 12 Channels
I got the modem provisioned a little while ago and it's only bonding 12 channels. I was told this area had at least 24 and the cox technician I spoke with said the issue was probably the modem and that they do have 24 channels in the area. I'm not buying it, all of my levels look good according to my research. I'm thinking either it was provisioned incorrectly or they do not actually have 24 channels available in this area and I've wasted my time and money. Has anyone else experienced the modem not getting 24 channels when they are actually available? ARRIS DOCSIS 3.0 Cable Modem / Retail Hardware Version 3 Software Version 9.1.93D2.4KViews0likes4Comments