Landline cuts in and out not solved
We havethe ARRIS modem setup where your phone directly plugs into the back. The past 7 month people calling my coxline line cant hear us because the phone cut in and out. Today we received a new ARRIS modem and it is installed correctly and the cordless phone still cut in and out. What should be my next step to check before purchasing a brand new cordless phone system, that may not even solve the problem????
If I replace DPQ3212 with Arris Surfboard 8200 without phone jack
I want to replace my existing modem DPQ3212 with a Docsis 3.1 modem, for instance an Arris Surfboard 8200. However, since the 8200 does not have any phone jacks, I do not know what to do to retain Cox's voice service. I cannot get a clear answer from Cox - it seems I must buy or rent one of the "Cox-provided" modems, e.g., Arris TM3402. Is there any feasible option where I have my own Internet modem yet retain the Cox voice service? Thanks.
Upgraded to a Panoramic wifi gateway modem, wifi works, voice does not
I had a modem for my Cox services (wifi and voice) for about 5 years. It died and I "upgraded" to a panoramic wifi gateway (model CGM4140COM). The only change was switching out the devices. When I try to use the phone, there is no dial tone. I checked all the physical connections, the cord from the phone to TEL 1 port, the wifiworks, but the voice service with my phone does not work. I can view the missed calls online in my account data though. I reviewed the troubleshooting steps listed online and used the online assistant, to no avail. They scheduled a tech to check it out, but I'd prefer to fix it before that occurs. Any ideas on what it could be?