You're Not Crazy It's Happening To Everyone
I can't read one more. I can't read one more post that says, "my modem drops dozens of times a day, and comes back up minutes later, sometimes it's unusable for HOURS, I've rebooted, and reset, and refreshed, and I've replaced ALL of my equipment, I've called Cox dozens of times, techs have visited my house over and over, and it's STILL HAPPENING, EVERY DAY." It's not a user-end issue, and I can't believe that with ALL OF THESE IDENTICAL REPORTS (and you can add mine - identical), that Cox is just plum mystified (and always, EXTREMELY RETICENT TO ISSUE ANY KIND OF CREDIT FOR THEIR BREACH OF CONTRACT). It's too much. That's enough. The Federal Communications Commission is there to protect consumers from this fraud and abuse, and by God, I'll be calling on them to do so. Investigative journalists live to expose greed and corruption, and the lack of antitrust measures governing utilities like Cox is fertilizer for the kind of stink Cox gives you for hundreds of dollars a month. So anyway, does anyone have any suggestions, he asked rhetorically. (incidentally, the sheer VOLUME of tags, crowd-sourced, shows where the stakeholders are:)
Inconsistent and Incorrect Outage Information - Extremely Frustrating
I’m beyond frustrated with the way Cox has handled communication about a planned network outage this week. The lack of clarity and consistency in the information provided has been infuriating. Here’s what I’ve been dealing with: Email Notification: I received an email about the outage, but instead of providing a clear date (MM/DD/YY), the email just included a countdown. This is a terrible way to inform customers about a planned outage, especially when sent a week in advance. Conflicting Times in Email: According to the countdown in the email, the outage should begin on 09/04/2024 at 5:00 PM. However, when I clicked the "add to calendar" button, it added the outage for 09/04/2024 at 8:00 AM. This inconsistency leaves me completely in the dark about when I’ll actually lose service. Door Flyer: To make matters worse, I received a door flyer with different times altogether. The flyer says the outage is scheduled for 09/03/2024 & 09/04/2024, with two outage windows: 5:00 AM - 12:00 PM and 12:00 PM - 6:00 PM underlined in marker. Customer Service Confusion: When I called customer service, the representative couldn’t provide any more information than “yes, we sent you an email” and didn’t seem to understand the issue. The same thing happened when I tried the online chat. This morning, I finally reached someone who could tell me the outage had already started—despite my email still showing a countdown of over 31 hours. This entire situation is unacceptable. I’ve been a Cox customer for years, but after this and the multiple outages we’ve had recently, I’m seriously considering switching providers. This needs to be fixed. Your communication with your customers has been awful. As someone who works from home and needs internet access to do my job it's frustrating to not receive correct information even after reaching out to customer service. Below is a screen shot of the email that was taken on 09/03/2024 9:59am which is evidence of my first bullet point above.
Internet Outage
What happened to the internet in 73110? We had internet all through the ice strom then lost it and haven't gotten it back. I keep getting the note of technicians are working on it and no estimate time for when it will be back up. I get things may be hectic but where is the update from Cox on what happened. My work and school is severely affected by this. I would like some sort of explanation.
