ASUS RT-AC88U Router showing "Your ISP's DHCP does not function correctly" after recent outage resolved
Hello, I've been having problems for a couple days with a separate ASUS router to my Arristm3402a modem from cox. There was a major outage in my neighborhood that caused internet to go down for a couple days (I think the power company cut a cable line or something) and after it was resolved my router showed this message about DHCP not being configured correctly from ISP. Did some research about this modem and found out a lot of people have had issues with 2.4 G connections and weird drop-offs. Eventually, I got frustrated enough with it that I called tech support to have a technician to come check it out. But after unplugging the cable line outside in the box and plugging it back in and doing a power cycle on the modem it came back on. And sure enough after a power cycle on the router it also showed full connectivity. I thought the problem was fixed so I cancelled the appointment to not waste the technician's time and avoid a fee for repairs that looked like a crank call. However, this morning, I come to find out that I had lost connectivity. My router settings showed that a network cable was unplugged even though all the lights were on on both the router and the modem. I plugged the modem into a PC and there was no internet connection. Eventually after power cyclings and resetting the modem it worked again...but I don't know why. And I feel like there is more to it than that. Am I going to have to do this every day or should I just choke up the fee to have a tech come look at it? The ASUS router seems fine despite some bad reviews...I even tried my trusty trendnet dual band and it seemed to have similar issues. Any ideas? Thanks, Zach
Internet Outage
What happened to the internet in 73110? We had internet all through the ice strom then lost it and haven't gotten it back. I keep getting the note of technicians are working on it and no estimate time for when it will be back up. I get things may be hectic but where is the update from Cox on what happened. My work and school is severely affected by this. I would like some sort of explanation.You're Not Crazy It's Happening To Everyone
I can't read one more. I can't read one more post that says, "my modem drops dozens of times a day, and comes back up minutes later, sometimes it's unusable for HOURS, I've rebooted, and reset, and refreshed, and I've replaced ALL of my equipment, I've called Cox dozens of times, techs have visited my house over and over, and it's STILL HAPPENING, EVERY DAY." It's not a user-end issue, and I can't believe that with ALL OF THESE IDENTICAL REPORTS (and you can add mine - identical), that Cox is just plum mystified (and always, EXTREMELY RETICENT TO ISSUE ANY KIND OF CREDIT FOR THEIR BREACH OF CONTRACT). It's too much. That's enough. The Federal Communications Commission is there to protect consumers from this fraud and abuse, and by God, I'll be calling on them to do so. Investigative journalists live to expose greed and corruption, and the lack of antitrust measures governing utilities like Cox is fertilizer for the kind of stink Cox gives you for hundreds of dollars a month. So anyway, does anyone have any suggestions, he asked rhetorically. (incidentally, the sheer VOLUME of tags, crowd-sourced, shows where the stakeholders are:)Will Cox issue credit for outages? Asking for a friend...
Maybe that will help motivate speedier repairs? Especially these days when so many are working from home! Monthly bill is paid for service, always. So, when the service is out, the clock should start for customer credit. Pretty straight forward...
St Charles Parish, La restoration
I have been contacting cox several times a week, was finally told I would get my services restored this weekend. We see no Cox vechiles working in our area. Out over 3 weeks now and other providers are working fine. When will our service be restored. People have jobs, our kids have school.
Outage since 3pm on 4/1/21
Please reopen the outage notification for the 85260 area near Shea and 101. The outage is being reported as resolved but I can assure it is not. Multiple homes in my neighborhood are down. No TV, no phone, no internet. The Cox app and web browser device resets aren’t working. The live agents keep saying there is not outage notification. Please stop the madness. We are wasting resources on all sides.
