Overage Charges
Dear Cox, I just wanted to thank you for this warm and classy notice to your subscribers. Thank You! We’ve got you covered. Beginning March 16, 2020 through May 15, 2020 data overage charges will be paused. Customers with Unlimited or 500GB data add-on plans will receive credits for their add-on plan for two bills. During this time we have suspended sales of our data plans. We want to help make sure you have the resources you need to remain productive during the coronavirus work and school closures.1KViews0likes2CommentsWhat is this data **
I just got cox cable recently... when getting the internet 150 mpg and paying 75.00 ish a month. I thought that was flat rate but I guess data is in the mix now and overage... sounds like an old school cell phone plan to me. Since when do we pay for data when your only using WiFi. I’m not using cable or phone just WiFi. So I’m upset because my 75 bill is now going to be more than expected. And then I go to the dam “support” team just so they can up sells the add on’s. Who pays 150.00 for JUST internet. It’s stupid. I’d probably feel a little more calm if the “support” team was ever personable but they are not. Just completely scripted. Doesn’t matter how many phone calls I’ve had. Cox cable... FYI we want people to really be nice and talk to us like they understand and recommend best fits for us clients who are upset with your service.734Views0likes2CommentsExtreme increase in data usage
Since I have renegotiated my price my internet data usage has spiked to more than 2X my previoususage. I added the additional 500GB of data so I wouldn’t go over and now this month I am on trend to use more than the 1TB + 500GB. I’ve changed my network password and name, even factory reset it. No new devices or software are being used. Has anybody else experienced this? I’ve spoken to tech support over the phone and they’ve been utterly useless and suggest I up my plan AGAIN to the unlimited. I feel like Cox is doing this to me on purpose!16KViews0likes12Comments