Terrible packet loss while playing and streaming all video games using Gigablast
So, every since I got COX service I have had unbearable levels of packet loss. As stated above I am currently using the gigablast service which has 1000mbps down and 35mbps up speeds. The packet loss only gets worse throughout the day and I haven't had a day where my packet loss has been stable at even 1% packet loss. I have called customer support multiple times and they only send their useless technicians that claim that there are no problems in the system. Out of the 100 that have come out some have revealed that there is an issue and that the field team needs to come fix the tap outside the house. You would think this is where everything gets fixed. But no, since this is an intermittent issue they see there is no issue on their side and simply close my ticket without telling me. The logic on the side of these so called technicians is preposterous. I simply have no idea what to do with COX at this point as it has been over a month now since I first reported this issue. I really hope someone here can help me resolve this **. THINGS I HAVE DONE: Replaced modem and router changed all my lan cables factory reset my hard wired pc used cox's panoramic router modem combo PLEASE HELP ME HERE IM GETTING 3%-25% loss in the mornings until around 5 and can go up to 75% in the afternoons.
packet loss over 2 months time
I have been expericing random packet loss over the past 2 months, have had a cox tech come out twice and blame my modem, i have sinced changed modem and routers 3 times, its very frustaing not being able to stay conncted to the internet for more than 5 mintues, using ping plotter over the past month i am @ 8% packet loss which should be un acceptable for high tier internet, im going to post my modem event log and channels to see if theres anything i can do on my end. any information would be helpful downstream https://gyazo.com/a1da6db818dc6bbdedaaee985ef9ee02 Upstream https://gyazo.com/412e4354108ba57c43350f6a5f39e7e5 down stream ofm https://gyazo.com/40f76f20d8f4be23c8c6e99db44423ed event log https://gyazo.com/b4ac13c455bf88751f2ce302587e72a8
Non stop packet loss/dropouts in Oceanside/Carlsbad area
All, I've had issues with packet loss and dropouts ever since I moved to the area. I never had these issues before at my previous apartment. I will get constant packet loss in games like Rocket League and Apex Legends which heavily are dependent on latency. This is on PS4 and PC. This usually makes the game unplayable. I recently upgraded my gear in trying to narrow down the cause. Everything is hardwired. I went from a Netgear AC1700 and SB6183 to an AC2600 and SB8200 w/gigablast. I was hoping the AC2600 with a better QoS would help... it did marginally but I still get the issues extremely frequently (every time I play).Also many times my upload will barely even hit 10mbps (35mbps advertised). Download can also vary quite a bit as well. Does anybody have any idea of what I can do on my end? I've tried to get Cox to send out a tech but haven't had good luck with that. I will keep trying so they can do a line health test. Here is a log from my modem. As you can see I have a ton ofuncorrectable packets.... Startup Procedure Procedure Status Comment Acquire Downstream Channel 957000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 30 Locked QAM256 957000000 Hz -2.5 dBmV 40.8 dB 0 0 1 Locked QAM256 783000000 Hz -1.5 dBmV 40.3 dB 0 0 2 Locked QAM256 789000000 Hz -0.9 dBmV 40.6 dB 907 1357 3 Locked QAM256 795000000 Hz -1.1 dBmV 40.6 dB 973 1792 4 Locked QAM256 801000000 Hz -1.8 dBmV 40.3 dB 1018 1742 9 Locked QAM256 831000000 Hz -2.2 dBmV 40.4 dB 814 1344 10 Locked QAM256 837000000 Hz -1.9 dBmV 40.4 dB 76 452 11 Locked QAM256 843000000 Hz -1.7 dBmV 40.5 dB 770 1207 12 Locked QAM256 849000000 Hz -2.6 dBmV 40.0 dB 815 1674 17 Locked QAM256 879000000 Hz -2.3 dBmV 40.2 dB 867 1896 18 Locked QAM256 885000000 Hz -1.9 dBmV 40.7 dB 0 0 19 Locked QAM256 891000000 Hz -1.8 dBmV 40.9 dB 888 2040 20 Locked QAM256 897000000 Hz -2.0 dBmV 40.8 dB 806 2027 21 Locked QAM256 903000000 Hz -1.6 dBmV 41.2 dB 821 2111 Connection The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem. STATUS PRODUCT INFORMATION EVENT LOG ADDRESSES CONFIGURATION ADVANCED HELP SB8200 22 Locked QAM256 909000000 Hz -1.8 dBmV 41.0 dB 980 2521 25 Locked QAM256 927000000 Hz -2.0 dBmV 41.1 dB 990 2489 26 Locked QAM256 933000000 Hz -2.3 dBmV 40.9 dB 999 2413 27 Locked QAM256 939000000 Hz -2.1 dBmV 41.0 dB 834 2141 28 Locked QAM256 945000000 Hz -2.5 dBmV 40.6 dB 989 2382 29 Locked QAM256 951000000 Hz -2.6 dBmV 40.6 dB 905 2125 33 Locked QAM256 357000000 Hz 1.6 dBmV 41.4 dB 1771 3418 34 Locked QAM256 363000000 Hz 1.3 dBmV 41.5 dB 2054 2891 35 Locked QAM256 369000000 Hz 1.5 dBmV 41.5 dB 989 2564 36 Locked QAM256 375000000 Hz 1.1 dBmV 41.4 dB 999 2419 37 Locked QAM256 381000000 Hz 1.5 dBmV 41.5 dB 873 2560 38 Locked QAM256 387000000 Hz 1.4 dBmV 41.4 dB 900 2273 41 Locked QAM256 405000000 Hz 1.5 dBmV 41.4 dB 817 2480 42 Locked QAM256 411000000 Hz 1.4 dBmV 41.5 dB 952 2919 43 Locked QAM256 417000000 Hz 1.8 dBmV 41.8 dB 784 2608 44 Locked QAM256 423000000 Hz 1.4 dBmV 41.7 dB 789 2603 45 Locked QAM256 429000000 Hz 1.4 dBmV 41.7 dB 804 2575 46 Locked QAM256 435000000 Hz 1.5 dBmV 41.8 dB 839 2730 159 Locked Other 300000000 Hz 4.3 dBmV 42.2 dB 29814529 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 1 Locked SC-QAM Upstream 19400000 Hz 6400000 Hz 38.0 dBmV 2 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 39.0 dBmV 3 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 38.0 dBmV 4 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 38.0 dBmV
Packet Loss Issue
I have had issues for atleast half a year now with cox, maybe more. I am having severe packet loss upload issues and its gotten worse as time has gone on. A tech came out today and agreed finally it was on coxes end. And the sad part is as soon as he left it got worse. I was getting 2-13% consistently. now its 10-20% with occasional unusable 90% packet loss, all uploaded. Any time I spoke with cox about this all i got was a reset and more product shoved down my throat, you need the unlimited package, you need the wall to wall wifi, etc. I know the issue is a node with cox. And I don't know if they will ever do anything about it. If you are in the Louisiana area. I would use someone else if you can. Good luck.