Most RecentMost ViewedMost LikesSudden Packet Loss! I'm not sure whats going on, but recently I have a constant 6-7% packet loss. Phone support verified packet loss but the only response was to buy a new router or pay $$ to have a tech come out. Help? Upload speed spotty, huge packet lost. I've called and complained to customer service, tech 1 and tech 2 already. They diagnosed my router/modem, determined that I am getting really bad/weak signals. They sent out 3 techs, none of them were able to do anything. I'm not the only one in this area with spotty connection, but my WORK is done through streaming online and I can't get anything done in the past 2-3 weeks. The last tech that came was a supervisor and he said he was going to send someone else out here, but I never heard from that again. The phone techs sent tests and out of 50, only one test came back WITHOUT packet lost. Theres an issue here and it needs to be fixed. I'm paying for ultimate. I can't even stream files at 1800 kbs The last supervisor came, checked everything, checked the outside lines and say that it jumps from 0-30 mbs upload. I'm literally staying under 2 mbs. And its not even stable/constant, this needs to be fixed before people switch services. Why am I even paying for ultimate?
