We have a dial tone, but the other line can’t hear me at certain times a day
For the past week, the only time my phone fully works is from 2p-8p. The rest of the day, I HAVE a dial tone but no one can hear me. I can hear the other person perfectly, but they can’t hear anything I say. Just silence. During that time, my message system voice is all garbled and I can’t hear my voicemails. I have a Panasonic KX-TGF380, I’ve tried calls using the base phone, as well as the other 2 cordless phones but nothing. Cox has sent out 3 servicemen but they have zero clue. They have completely switched and given us new lines and new modems and everything. Any ideas or help? Happening to anyone else?
Technical characteristics of TA derived Phone lines
I need to find out if Cox has any published standards regarding their Company Provided TA devices, and how they are supposed to behave, with regard to basic D.C. Telephony services. Does Cox comply with the Bellcore G.R.s regarding things like on-hook timing for flash, leakage across T-R for determining on-hook vs off conditions. Here are my reasons why I need this information: 1. Off-the shelf Uniden wireless phones are constantly keeping line siezed on hangup, causing High & Wet conditions, or failure to provide Dial tone on next off hook. The only remedy to date is to break the D.C. Path between the TA and the base unit for the phones. This NEVER occurred on a 5E-hosted Dialtone line at 18KF from C.O. 2. Off hook duration for 3W-calling or SW-Flash for call waiting, more often than not causes the TA to lock-up, sending 120 IPM Dial Tone to me, or tears down the call in progress, forcing us to try and start all over. I've lost count of the times I've bid for Dialtone, only to hear Silent Batt, or 120 IPM, then gone thru the open-pair drill before it will clear. 3. Calls to National 800 number companies with IVRs will fail, with no ability to get into the company's directory or menu choices, because the IVR is receiving some sort of voice primitive, or tone or impluse noise that prevents me from instructing it, when I am NOT SENDING ANY TONE OR VOICE through the call session. The Same IVR will work as expected from any Cell phone or C.O. based origination in the same area. For this trouble, I need tier 2 or 3 support to prove the trouble either towards the IVR sponsor ( NOT likely since this symptom is occurring on Companies all over the U.S., therefore at different distances [echo return variances, and possibly +|- .5 DB level variances]) or towards your network or the default level settings in the TA or the head end with regard to how your network converts Analog voice and background noise before sending it towards the called IVR. Ideally I would like towork with the tech who has No-Test capability and a "GOD's eye" view of the network and stable path through it so he or she can hear for themselves what I am putting up with. The most recent & frustrating site for me has been the national U.S.P.S. call center at 1-800-275-8777. Before the first choice offers are even completed, the IVR halts and returns "I didn't understand that input" the re-starts the menu choices over again, never to be satisfied. I eventually have to bail out from the call.
Non-Cox home alarm stopped being able to dial out to alarm monitoring center on April 6.
Our home alarm system has worked fine with Cox phone service for over 10 years now. But on April 6 it stopped working and started getting a failed communication error. After various troubleshooting steps and verifying that all wiring was fine, I found the following: 1. If I call the number the alarm system is dialing from my Cox phone line, I get a message saying that the number has been disconnected or is no longer in service. 2. If I call the number from my cell phone, I get an answer and an immediate computer/modem tone, as expected. I tried working with someone via Cox live chat, but had difficulty getting them to understand the situation and gave up when I was told that they couldn't/wouldn't escalate my issue because they did not find any numbers blocked on my account, so they couldn't help me. Cox should seriously re-think their live chat personnel training, because telling a customer with a technical issue that they can't help and won't escalate does not generate a positive image in any way. In fact, that one interaction has me already seriously considering switching service providers for phone and Internet to a different company. Just to be certain, I contacted my alarm service provider next and verified that they have not disconnected or terminated service on any of the local alarm access numbers. I double checked and verified that I still got a disconnected message when dialing the alarm monitoring number from the Cox phone, and that I got an answer by a computer/modem when calling from other service providers. So, it's back to Cox to try and get this issue resolved. I need to know how to contact someone who is competent and willing to go beyond checking my account to sort out this issue. Since the options shown on the web site are to use the live chat, show up at a Cox store, or use the support forum, I'm trying here (I shouldn't have to spend my time and fuel to try and get someone at Cox to look into what they changed which broke my alarm system's monitoring). It would be nice if the web site's "Contact Cox" page had a number to call for local support if needed, or at least a number for issues that the live chat people are clearly not equipped to help with.
Landline cuts in and out not solved
We havethe ARRIS modem setup where your phone directly plugs into the back. The past 7 month people calling my coxline line cant hear us because the phone cut in and out. Today we received a new ARRIS modem and it is installed correctly and the cordless phone still cut in and out. What should be my next step to check before purchasing a brand new cordless phone system, that may not even solve the problem????
Preview & review of commercial flyers
WARNING-- wish Cox stop pushing to sell products people don't need and or ask for. I have been customer since November 2014 and never have a need or use battery to operate my modem until a flyer came with monthly bill that I may need one. after received the battery, I installed it immediately. I was thinking having battery will bring improvement "none interrupted/disconnection" of service to the modem. having battery does not reduce the interruption/disconnection that comes every now and then. why push the products that produce no added value to the service customer receives only to maximize company's profit? I hope readers learn from my mistakes not to purchase any product they don't need. Especially residential customer who have been with the company for a long time. that's all I have for now. Thanks to all readers of this article and you are warned. Femi.
Simultaneous Ring for Nomorobo in Northern Virginia
Looking at old posts from 7 or 8 months ago where folks from Northern Virginia were asking when the Simultaneous Ring option was coming our way so we could use Nomorobo, the Cox Corp response, was "please be patient." Well, it's been a LONG time! If you can't get us Simultaneous Ring, how about you create a robo blocker and implement it with our current technology? I am SO TIRED of these ROBOTIC calls!
Have had unknown long distance telephone charges for calls we did not make. Cox refuses to acknowledge they have a problem. What can I do.
We have had two calls on bill that we did not make. Cox says they came from our phone. One person even said anyone can use our phone (I assume they meant with our permission), but we did not give permission for the calls and were unaware that they were made. They were both to Arkansas. But, last month one was made to Topeka, KS that we didn't make. Why does this keep happening?