ping packet loss

10 Topics

Ping & Packet loss [Megathread]
Collecting the threads where people are saying they have ping and packet loss issues. Unlikely that this wide spread problem is caused by a "router", "signal issue" or "bent cables" (unless somehow everyone's cables got bent over night across the country? Santa Claus?) These problems are ranging from California to New Orleans, Arizona and Nevada between. I know these are unusual times but also sending technicians to check cables or trying to blame modems, house cabling for the issues doesn't help. What can you do: Install PingPlotter (14day trial) and start collecting data. 1.1.1.1 and 8.8.8.8 are Google's anycast DNS servers that should be optimized for latency. You could also try to ping cox.net, zoom.us, google.com or try to find your game server addresses. Try to collect several days of data to see how the service degrades in certain peak times Post the results here and email cox.help@cox.com with the data and your issues/location etc.See if you get an answer or anything helpful to address. In some cases they want to send technician over but if you already had technician check your signals or cables, it's likely not going to help If the problem persist, consider filing informal FCC complaint as azchips didon his case Cox, what can you do: Escalate these issues to your manager/director customer support who can then escalate it further, hopefully up to the CEO/whoever is the director of Cox Communication. Acknowledge that the issues exists and communicate to customers what is happening, what you plan to do and when. Email customers affected or post in this forums or on twitter. Launch your own investigation to the network look for bottlenecks, speed up your upgrade plans if you can. Even after this crisis, we are likely to see increase in businesses and consumers internet usage. Focus improving the latency in the overall network. This is what most people are complaining about it. Since affects how fast new connections open, dns requests get resolved, and providing good experience for applications that require stable and constant connectivity (video calls, ssh, gaming). Threads (most of these are from the last couple of weeks): I'm getting really tired of this. (Ping spikes and packet loss) Ping Spikes and Jitter Tired of Latency and Packet Loss High Jitter causing instability in voice programs along with games. High Packet Loss and High Max ping to first hop after cable modem - Mesa, AZ, Gigablast How many people on your Node? High ping and packet loss on Gigablast (San Diego) NV - Intermittent latency spikes and packet loss, mostly in the evening Extreme packet loss while gaming/voip (San Diego, CA) Abysmal Internet Random Ping Spikes and Packet Loss Excessively High Ping, Jitter, Intermittent packet loss, connection almost useless between 6-11pm Congestion and slowness during Community Peak, Cox blames modem, tries to rent new one. Ping spikes in North Las Vegas area Severe packet loss Tucson - Packetloss / jitter Packet loss/High latency Packet Loss, Gaming, VOIP problems Lag issues with Specific Server High Pings and Jitters along with Packet Loss High Latency, Packet Loss, and Slow Speeds Fortnite Packetloss High latency, terrible speeds. Packet Loss occuring many in evening times in New Orleans East area New Issue of the day with Continued Packet Loss and High Latency Horrible Intermittent Lag Spikes when online gaming High latency during online gaming. Packet loss/bad connection Rocket League Extreme Lag on Cox Panoramic - Wired Connection Packet loss for a month now.
enrapt
5 years ago Place Internet
15KViews
10likes
12Comments
Why have your prices climbed when your service is unusable?
Your prices have climbed so high. We have had cox for a long time like 10+ years, and your prices have only gotten higher while your service has degraded. I had problems with latency, ping, and jitter even before corona. I got tired of doing the run around, but its so sad that with all the revenue from overselling your Nodes and hiking prices; the company was never able to upgrade their infrastructure. A lot of people are filing FCC complaints, and I hope it does something ( I doubt it.) I cant even go to class without getting Packet loss. Its futile. The worst part is, the company is policing the threads, and we cant even voice our concern. I understand its your company, but its OUR money that your taking. You are liable to delivering that service.
MakeMoreNodes
5 years ago Place Internet
633Views
1like
2Comments
Frequent but not Constant Incredibly High Ping and Packet Loss
I have contacted support twice with this issue already. The first time, the support agent said there was an outage due to overloaded nodes, which is what I had heard online. But this happens even when there is no outage. I have multiple PingPlotter screenshots attached to this post. My computer is plugged directly into the modem, and we have 1.1ms ping to the modem, so that is not the issue. I have restarted my modem already, and that did not fix the issue. It makes online video games unplayable. It also effects other devices. While I was experiencing lag spikes on my computer, I ran a speedtest on my phone and got 60mbps and 82 ping on a test that normally shows 160+ mbps and 5-15 ping. The first time, support said they could not send a technician during the outage, and we would need to document the issue occurring afterwards. After I did, I contacted support a second time, and they said they would need to document it on their own speedtests, which is not possible as I have to wait on hold for 15 minutes, and by that time, the issue usually resolves. They said in that case I should post screenshots here. So here they are. If nothing happens, I may file an FCC complaint, as that seems like the only thing that can get this company to do anything. Here are some images. https://imgur.com/a/iNfur3A
olenicole
4 years ago Place Internet
2.7KViews
1like
2Comments
PING SPIKE but no ping spike if I use VPN
I have been cox for over 10 years now and I've had enough. About 6 months ago the ping in the game I have always played went up. For over 3 years the ping in that game had stayed the same but 6 months ago it had increased. I contacted cox and they said it all looks fine to them and no matter what I said, they said they dont see anything wrong with it. Clearly something is wrong because when I use VPN then ping drops and there are no packet losses or ping spikes. I have seen now that I am not the only one with the same issues and cox seems not to be doing anything about it. This is absurd. I want answers why this is happening espically now that I am paying way more for internet compared to what I was paying before. What good are all the download and upload speeds if you cant even have stable ping for gaming. For someone who has been loyal to cox I am unsatisfied with the cost and the service.
anotherrandomus
5 years ago Place Internet
2.5KViews
1like
14Comments