Internet is not stable
Hello I have been having issues ever since I moved to this new house. Cox had been working great with no issues whatsoever in the previous home. Unfortunately now we cant have a solid connection for more than 1 hour. It's a shame because we pay good money for wifi and use it for work. I have tried everything in my power to try and fix the issue having only a few devices connected at a time, moving the router closer to the middle of the house, checking all the wires. nothing seems to work, we also had multiple techs come in!!!. If I were to guess the issue is coming from the outdoor box but when you mention to them that your wifi is not working and want to sent a tech and the issue is not cox related they want to charge you! I mean my issue should've been fix the day I moved to the new place. When it does work less than 15 minutes they speed is amazing really fast1.3KViews0likes1Comment
Upgrade Firmware for Cisco DPC3825
I've been experiencing inconsistent download and upload speeds the past few days. I've done a few speed tests throughout the past few days and my download speed is, for the most part, fine and sort of consistent. Usually about 30-40 MBPS. As for my upload speed, it is very inconsistent and is constantly dropped. Making it difficult to load pages, watch videos, stream, game, etc. It sometimes will drop to as low as under 1 MBPS. It varies from high 20's to around 15-20, below 10's etc. I've tried resetting my router using the reset button, unplugging the power cord and even tried a hard reset, but to no avail. I've googled around and read some discussions and thought it may be that my router needs an upgrade on its firmware. I see that you guys do that automatically, but a few devices may fall behind here and there and I was wondering if that was the problem with my case.3.2KViews0likes3Comments
Cable Modem Inability to Bond 4 Upstream Channels?
I have been battling an intermittent internet speed problem for the past month or so. I've had 3 visits from Cox technicians so far. As incremental changes are made by the Cox technicians and myself, the speeds are getting faster and more consistent (according to a 5-minute periodic test I've been running from TestMy.net). However, I am still stuck with the apparent inability to bond 4 upstream channels on my Cisco DPQ3212C cable modem. Below are my statistics (including my MAC address so you can identify me). Can you please tell me if there is anything that I can do from my end in order to get a better upstream connection? Thanks. Model: Cisco DPQ3212 Vendor: Cisco Hardware Revision: 1.0 Serial Number: 273127183 MAC Address: 68:ee:96:a1:3b:4b Bootloader Revision: 2.3.0_R1 Current Software Revision: d3200-P15-5-v302r125573-20131008a-COX Firmware Name: d3200-P15-5-v302r125573-20131008a-COX.bin Firmware Build Time: Oct 21 10:08:39 2013 Cable Modem Status: Operational Cable Modem State DOCSIS Downstream Scanning: Completed DOCSIS Ranging: Completed DOCSIS DHCP: Completed DOCSIS TFTP: Completed DOCSIS Data Reg Complete: Completed DOCSIS Privacy: Enabled Downstream Channels Power Level: Signal to Noise Ratio: Channel 1 : 5.7 dBmV 36.8 dB Channel 2 : 5.8 dBmV 36.8 dB Channel 3 : 6.1 dBmV 36.2 dB Channel 4 : 6.1 dBmV 36.4 dB Channel 5 : 7.3 dBmV 36.0 dB Channel 6 : 8.8 dBmV 36.9 dB Channel 7 : 8.9 dBmV 36.2 dB Channel 8 : 8.7 dBmV 35.9 dB Upstream Channels Power Level: Channel 1 : 47.5 dBmV Channel 2 : 46.7 dBmV Channel 3 : 49.7 dBmV Channel 4 : 0.0 dBmV4KViews0likes7CommentsService Appointment Charge of $60
Hi, I recently moved to San Diego, and without much of a choice, installed Cox in our apartment. The signal was terrible, dying every couple hours, and many times turning the modem on and off didn't change anything. I decided to hire the next level of Internet speed, hoping to be considered a consumer 'a little higher' in the food chain, and guess what? It didn't change. I called COX to ask them to fix it, after all, I hired a working internet service. They said someone was coming, and indeed, a technician came, said the signal was low, and put up a device to improve the dB (not a neat job, I had to rearrange the cables properly). A few days went by, and the problems continued. I started to learn to live with the fact that I needed to reset the modem and router every couple hours, which is certainly not what I have experience in both Denver and Chicago with Comcast. Parallel to that, I signed a VPN service, that helped the connection incredibly, but I can't explain why. I just received the Dec 10 billhere (Due Dec 30)and realized we got charged for $60 for the Service Appointment. My question is: FOR WHAT REASON? It is certainly shameful for a company to charge an extra that is almost a couple months of service for basically trying to fix the exact service it is not delivering. (Besides that, we have been having problems about the automatic payment, but will try to set it up one more time.) I would certainly like for this service fee to be cancelled before the Due date. Thank you. - Arthur7.4KViews0likes3Comments
Splitters for other device for splitting main line to modems and TV
We’re replacing the coaxial cable run from our Condo’s utility/ equipment room where Coax Cable connects to our attic. The main line coax run from the utility/ equipment into the attic is 100 to 125 feet. Please let me know what splitter or devices I should use to connect the main coax line in my attic (Belden 7195a RG6 coax main line) to: (1) Cox Phone Modem, (2) Cox Internet Modem, and (3) Single TV downstairs. Also, does a 2-way or 3-way splitter create less signal loss: Option (1) 2-way splitter unbalanced to the main line (with one side to the TV downstairs and one side to a second 2-way splitter going to the Modems) or Option (2) 3-way splitter (with low loss side connected to longer coax run to TV and the other two sides going to the modems) or Option (3) Suggestion for a better option(s) For small fee, the contractor will my Belden 7195a RG6 along with their RG11 CommScope 4818803 F11TSEF (830BMU). Cox recommended I have a dual line going to my attic in case of damage and my research shows the Belden 7195a is a good solid core tri-shield cable. Also, what Brand splitter(s) do you recommend and do you recommend an inline coax surge protector? I’ve been considering the Extreme Broadband BDS102H and BDS103H. Thanks!9.1KViews0likes2CommentsLess the 30mbps on Premier
I have the premier plan & I'm only seeing speeds at around 30mbps & less.. & thats currently throughout the whole day which isn't bad but definitely not what I'm paying for taking into account i have several devices going..i was getting around 100mbps+ about 2 months ago but its dropped simnifically. i honestly don't know if its due to the changes cox is making but its ridiculous.. Why pay for an expensive service and I'm not getting what i pay for..Sounds like a hustle to me.. If its not resolved i will unfortunately be forced to move on to a different internet provider. Its been going on way to long and there seems to be no end to the horrific time I'm facing with this.. & no i don't want to email you guys because i already tried that & all i get was generic answers.. My Modem is currently a Surfboard SB61802.4KViews0likes2Comments
Internet Speed during prime time
This Friday night and Saturday night during prime time hours (6pm to 10pm) I have had virtually every movie and video I was streaming buffering, giving me warning that my service lack sufficient speed to continue, even stopping and recommending that I try later. I have a preferred account and should have a download speed of 25. During the week I have not problem getting this kind of download speed as proven by speed tests that often run up to 30. During prime time hours I have been getting download speeds from 2.9 down to 0.22. When using the Cox preferred speed test, I couldn't even get a reading. With all the talk about faster speeds, can anything be done about slow speeds that interfere with streaming movies and video? p/s I have had no recent changes to my internet service.3.1KViews0likes5Comments
ARRIS / Motorola SurfBoard SB6141
I am going to have cox service set up in the near future and would like to purchase this modem, but I have seen connectivity issues associated with this modem on other providers. I was wondering if there have been any issues on Cox in the Oklahoma City area when using this modem ? I will be using the "Cox Internet Premier", no tv or phone services. Thanks in advance for the assistance.Solved4.4KViews0likes1Comment
Internet is not stable
Hello I have been having issues ever since I moved to this new house. Cox had been working great with no issues whatsoever in the previous home. Unfortunately now we cant have a solid connection for more than 1 hour. It's a shame because we pay good money for wifi and use it for work. I have tried everything in my power to try and fix the issue having only a few devices connected at a time, moving the router closer to the middle of the house, checking all the wires. nothing seems to work, we also had multiple techs come in!!!. If I were to guess the issue is coming from the outdoor box but when you mention to them that your wifi is not working and want to sent a tech and the issue is not cox related they want to charge you! I mean my issue should've been fix the day I moved to the new place. When it does work less than 15 minutes they speed is amazing really fast
