Unable to sign in to email/webmail
Hello, I have an email account with Cox which I have not used in several years. I'd like to start using it again, but I can't seem to access my account. I've tried the following: IMAP: All of the correct server addresses are autodetected by my mail client (Thunderbird) but my password is rejected. POP3: Same, server settings look correct but my password is rejected. Webmail (Classic): After sign in, I am directed to https://webmail.west.cox.net/denied/upsell and cannot view my email account. Webmail (Enhanced): I get directed to my Cox Account page as if I'd signed in to www.cox.com directly. If I click on either of the email links (i.e. 'Cox Email' at the top or 'View Cox Email' in the Internet section) it just reloads the page. I see the webmail behavior with both Firefox and Chromium; I installed Chromium specifically to test this in another browser, so that I would not have any plugins or extensions that would interfere with page loading. I'm switching between Classic/Enhanced by clearing cache/cookies and then visiting webmail.cox.net. The old (?) login form seems to let me switch between the two. While working on this I have signed in and out of www.cox.com several times, so I don't think I'm locked out. I am not sure how I would be able to tell. What's the best way to go about getting this fixed? I first noticed this a few weeks ago, so I would hope my account is not still in the middle of a migration or something like that. Thanks!Solved6.9KViews0likes4Comments
Does COX work on Windows 10 Home using POP3?
I'm unable to get POP3 running on Windows 10 using the new native client. The COX help page is a bit different than what I'm seeing on my Win10 screen. The Win10 account setup asks: Account name: <I'm assuming this is anything I want> Your name: <I'm assuming this the name I want to send under> Incoming server: pop.cox.net Account type: POP3 User name: < I've tried both forms - xyz@cox.net & xyz - neither works (but I think with the @cox.net is correct) Password: My password (used on my Win8.1 & Win7 machines, and verified using webmail.cox.net) Outgoing server: smtp.cox.net It then gives me the following four prechecked options... (1) Outgoing server requires authentication; (2) Use the same user name and password for sending email; (3) Require SSL for incoming email; and (4) Require SSL for outgoing email. Having all of these checked seems correct to me When I save the settings it tells me "All done! Your account was set up successfully." There is another "Done" button to click and the account shows up. But... It won't work and it has a nice red Attention required under the account. So... is COX POP3 supposed to work on Windows 10? I haven't tried IMAP4, but since my other machines are POP and that's the way I like to work, I'm afraid having one machine using IMAP while other use POP is a bad plan. Any ideas?3.3KViews0likes1CommentCox email on iPhone 6
I just recently purchased an iPhone 6 for my wife. I've upgraded to the latest iOS and I can't seem to get my cox mail on it. When I set up the account on her phone it turns into an IMAP account instead of a POP3 account. Has anyone else had this issue and if so what did you do to resolve?4.2KViews0likes2Comments