COVID-19, Slow Speeds, and Why You Are Paying Full Price for Them!
COVID-19 is clearly slowing down many of Cox’s servers due to the increase of Residential use across the nation. Many more people are at home and needing to use the internet for very demanding virtual tasks to replace going to work. Gaming has also increased substantially with schools and colleges around the nation closing. This is throttling your internet speeds drastically as we speak! Why are we still paying full price for our service then? Follow this link to submit an informal complaint to the FCC for Cox’s unwillingness to reimburse their customers for paying for full price speeds, while realistically receiving fractions of the speed! https://consumercomplaints.fcc.gov/hc/en-us For example I have the Ultimate package at 300 mbps, and currently I am receiving anywhere from 5 kbps to 20 mbps!
Latency spiking and packet loss
For the past 2 weeks I've been almost unable to play any online game due to rubber banding effects caused by jitter and packet loss. Tonight is especially bad. I'm paying for 300mbps and typically receive 330mbps DL when things are running smoothly. Currently receiving a wildly fluctuating download speed on the cox speedtest. The issue appears to be the very first hop beyond my router (see attached text file for traceroute and pings to first hop) and isn't a problem most of the time. When it acts up it can last minutes to hours and is fairly unpredictable. Can I get a technician to come fix this please? I really don't want to go back to the DSL competitor in PHX but they at least maintained stable latency. https://textuploader.com/16xk6 https://ibb.co/WvVkgyj