Random SPIKE in Internet Data Usage
I have been monitoring out data usage since seeing a huge spike in our service at the most random times. It seems to happen on overage once or twice a month. I have a Netgear Nighthawk Modem and Orbi Wifi mesh system which I pay extra for security monitoring, notifications, etc... No gaming systems in the house, computers, tablets, phones (our phones are unlimited data and we have wifi turned off our phones.) This month, after 10 days we had a HUGE spike in our internet data usage so much so that we used 75% of our monthly data in 10 days? Days that we were barely home using any services! I don't think so. I called cox and they say they cannot control data usage and it's all us, I should just upgrade to unlimited. I call **. It's an absolute SCAM. This month, my bill DOUBLED because of their so called overage on data usage. When most of the time, we are always under what comes with Gigiblast. What recourse do we have? What should Cox be doing because there is NO WAY that we used what they say we are using. I have started to screen shot and take notes on usage. Most days are around 50G, then one day will shot up to 221 or higher followed by another day that is almost 200 and then back down to 50G or less. There is no change or reason for those days to spike. I am infuriated and about to just leave COX.1.9KViews0likes4Comments
Ping Spikes each minute
Hi, I have been trying to resolve this issue for a while now. I have had 2 technicians come out now, spoken with 4 customer representatives online and gone up to the Cox store once on top of signing up for the Cox complete care and still the issue is not resolved. I am on ethernet and have tested my pc after kicking all other devices off of the network this has not worked. I was initially suspicious that it could be a node congestion problem but I am unsure. I have run pingplotter and see that every minute or so there are very higher spikes upwards of 500ms sometimes. Recently I was disqualified from an online tournament from this issue. Which is extremely frustrating especially because I am at a loss with this. The first technician ran some test ran some tests off of his gameboy color and told me he was 99% sure that it was the PW3 Cox router/modem I had that was less than 1.5 years old, he didn't have a spare so I was advised to go up to cox to replace it. Once I tested the new PW6 I had the same problem so another technician was sent out. To which he advised this would have to go higher as it above them. I reached out to customer support to inquire and they offered to escalate the issue. Today and went to check the status of this only to discover that there was no evidence of this every being recorded. I have tried to take action on this as best as I could and am happy to hear some advise or suggestions on the matter. Unfortunately I have spend alot of time and money now dealing with Cox and have not gotten anywhere.1.1KViews0likes4Comments
Horrible Packet Loss Spikes
Been struggling with pretty bad packet loss problems for a while now. Have had several techs visit, contacted tech support multiple times, and have called the cox "Complete Car Advanced Technician" multiple times to no avail. Packet loss spikes to 40-50% or even our internet just completely drops once or twice a day. This occurs across all the devices on my internet, wired or wireless. Techs have verified our cables on multiple accounts and have changed outlets and checked for splitters. Through the messages and calls with technicians we have factory reset, changed settings around, and even swapped plans/router/modems to no fix. A fairly recent discovery I made was that there are error logs on the modem that align directly with when I experience these spikes. These errors are all over my Firewall Logs FW.IPv6 INPUT drop , 253854 Attempts Firewall Blocked FW.IPv6 FORWARD drop , 1753 Attempts Firewall Blocked FW.WANATTACK DROP , 73 Attempts Firewall Blocked After discovering this, I called the Complete Care Advanced Technician and he claimed it could be IPv6 issues, so we turned off IPv6 on some of my devices as there isn't an option on the modem/router I'm using to completely turn IPv6 off. I'm currently on the Gigablast plan with the provided Cox Panoramic Wifi Gateway, but this issue has persisted since before I've switched to this plan, which was 300 down, on a Netgear CM400 modem and R7000 router. Does anyone have any idea as to why and how this problem exists, any leads whatsoever? Pretty desperate as it's a problem I've coped with foryears now.1.7KViews0likes2Comments