stuttering

2 Topics

Extreme packet loss while gaming/voip (San Diego, CA)
I would to post here before resorting to filing a complaint to the FCC, for the past few months now I've been experiencing extreme outbound packet loss while gaming. I've had no issues until a couple months ago, the packet loss was a small 4% while playing Fortnite. It has then since gotten much worse as now I get packet loss and stuttering in any game that I play online, even just being in a discord channel Iget really bad connection quality and spiking. I've reformatted my hard drive, re-booted my modem countless times, I've always have had a wired connection, changed the coaxial cable that came with the router, changed the Ethernet cable that came with the router, upgraded the internet speed, tried almost everything to fix the problem and nothing has been helping. Every single game that I play that is multiplayer is affected by this packet loss and stuttering. https://imgur.com/rj7OyRz https://imgur.com/4mp24Oj https://imgur.com/hQLzhaU https://imgur.com/eJRdcho
JR_L
5 years ago Place Internet
3.4KViews
2likes
8Comments
Internet Stuttering/Outages?
For the past two months our network has been “stuttering” or going through outages daily or multiple times a day. All lights remain lit on the modem as if it’s functioning as normal, but not a single device can connect until connectivity comes back a few minutes later. This has been noted as happening after there was a Cox tech truck at the complex we live in fiddling with wires or doing something or other (not sure if that’s the cause, but was noted when the issues arose the next day). We’ve recently been upgraded to a panoramic wi-fi modem from our previous (apparently ‘outdated’) modem and the issue persists - even with the device change. It’s at the point where when it gets really bad we can’t even load simple YouTube videos to play. We both work from home and are now having to rely on our cellular hotspots to remain connected and online throughout the day to work. We used to rarely, if ever, have issues in the years we’ve been customers! I’ve chatted in to speak with support now 4 or 5 times, nothing is resolved because all they do is remotely reset the modem and it works again only to (surprise surprise) go down later in the day. None of them seem to listen nor have any sense of reading comprehension to know what’s going on when I explain it. We are BEYOND frustrated that this is more than just a daily occurrence. A tech is scheduled to visit tomorrow so we shall see if anything is going on, but what could this be? Mind you everything seemed to work fine and without issue for years before these last two months.
herewego_again
2 years ago Place Internet
1.5KViews
1like
7Comments