Constant T3/4 errors
Constant outages for the last several months, T3 and T4 errors in the logs each time. Never had issues except when maintenance was performed, then a round of cox trucks came in the area and we've had constant issues since. Replaced the modem without improvement, Motorola worked with me for weeks and came to the resolution Cox needs to get their stuff together and fix it. Tech came out and the only issue he saw was the signal was a little too hot, so we put a damper on the line and that didn't help anything. Motorola then said constant T3/T4 errors would cause a modem reboot in a last ditch effort to establish connection, something primarily with T4 errors and reprovisioning attempts. All my attempts to reach out to Cox has been laughable, they immediately want to reboot the modem (its always been rebooting when I call or chat) or send a tech to my home and bill me for cable replacement - brand new RG6U that worked fine for years. Never had issues till one of their techs messed something up down the line. Now it reboots several times a day and night, and our work from home keeps getting interrupted. Last speed test results 38ms ping, 383.6 down 9.8 up, and 3 ms jitter. Speeds are fine till it cuts out. No complaints otherwise. What do I need to do to get someone to fix this junk?1.1KViews0likes12Comments