$50 Remote Service Appointment Fee
https://imgur.com/5UGOfF2 I've had three different technicians out to fix these speeds. The third tech said it was the modem I owned and charged me $50 for the visit. Today I went and got a rental modem from Cox. Still the same speeds. Customer service is now refusing to credit back the $50 even though the issue was clearly not the hardware I own. At this point I just don't want to be charged for that visit and deal with the degraded speeds. I just don't like being taken advantage of by my ISP. From what I understand, the reason I was charged is because thetech came to the "conclusion" that my modem was the issue. By using a rental modem, I have proven that is not the case. What can I do for this charge to be removed?1.2KViews0likes1CommentWhy did the technician tack the coaxial cord on the exterior of my brand new construction home instead of running it through the house or burying the cord?
The technician put a box at the exterior of my home and then ran the coaxial cord down the side of my house. He tacked the cord to the brick. Nobody else in my neighborhood has this and my home is the newest in the neighborhood. Why does cox not try to conceal the cord?1.5KViews0likes4Comments