What does it take for Cox to act on a Ticket submitted 6 weeks ago re emails going to spam
I'm ready to move to a new email provider if Cox doesn't get their act together. Cox doesn't allow customers to whitelist email addresses they want to receive mail from, you have to submit a ticket. I submitted a ticket April 12 and followed up 3-4 times and all I hear is that there's a backlog. They don't seem to have a backlog when it comes to increasing my bill. So I have legitimate emails from Google, Youtube, HBO, my gas company, my own city government, Netflix, Godaddy, numerous other emails I signed up to receive, and most importantly, work-related emails that consistently go to spam. Still no resolution. This is terrible customer service.4KViews1like9Comments
Cox's SPAM engine ** and needs completely disabled.
How can i get cox to quit prepending "-- SPAM --" to the emails consumed by a 3rd party email client? Even after I've told your learning engine that it's, "not spam". I should not have to add every single from address to a contact. Yet, even that doesn't help. Better yet, how can I get cox to simply quit scanning ALL of my email even though I already have "No SPAM Filtering" selected? Your SPAM "learning" **, I've never seen it learn and whitelist any FROM address I've marked as "not spam". Just allow me to turn it off completely, please.667Views0likes6Comments