WIFI AND HOTSPOT ISSUES
6/28/24 I recieved a text from cox at 2:40pm "Cox: We're experiencing an outage in your area, and working quickly to resolve. You should be reconnected by 05:10PM. We'll send regular text updates. Thanks for your patience, and we're sorry for the inconvenience." And another at 5:11pm "We're still working to get your service back online, unfortunately it's taking longer than expected. You should now be reconnected by 09:10PM, but we'll continue to text updates as they're available." And 30 minutes later"Cox: The outage in your area is resolved, but it appears one of your devices is having trouble connecting." BEFORE this "outage" I had 0 issues with my service and 0 issues with the CoxWifi hitspots. EVERYTHING was working perfectly After this "Outage" I still havent been able to connect to my internet or a hot spot for that matter. I was on the chat support with COX from 7pm - 3am and today 7pm -11pm trying to figure you the issues. They said they were unable to connect to my modem all of the sudden. and they can only fix it if I agree to have a tech come out which would cost $75. I said it was working just fine what could have changed and that I don't want another tech to come out because the last tech who came out didnt do anything literally but I got changed $100 they said my modem could me to old and I might need a new one. I said it less then 2 months old you guys sent me. I still declined the tech , and asked why is it that I still cant connect to the hotspots. They said I troubleshooted your modem we cannot connect to it I'll schedule you a tech, I again said no thank you. They ended the chat. My Neighbors have the same issue and same with my friend who live across the street. Cox chat us a joke. I've only had service for 2 months this is ridiculous. No answers to why i get "" cant obtain ip address" when trying to connect to a hot spot. I'm so frustrated I woke from home and attend online school I kind of need WIFI to do that. What can I do?48Views0likes2Comments