Still Can Not Watch Netflix or Paramount +
I posted about a couple of weeks ago that I cannot access my Netflix or my Paramount+ without subscribing through COX. I spoke to one of the COX Rep and she did not know that COX has changed. She was able to verify it while I was on hold. So again, Why is COX blocking my access to the other apps that I pay for monthly? I had no issues before the change that was made. SteveR
How to: Access Samsung Smart TV Settings With Cox Remote
If you have a Samsung Smart TV, you can access Samsung TV settings with your Contour/Cox TV remote. Using the Cox remote, press the TV device button, then the CC button. An "Accessibility Shortcuts" menu will be displayed. Press right arrow and select "Close" to return to normal television or press Exit to display the Samsung home screen. Press left arrow to display "Media", then down arrow twice to "Settings". Press right arrow repeatedly to your desired option. From a "Settings" option, press Exit to return to normal television. Cox remote buttons are in bold text, "Samsung settings and menus" are in italics and quotes. Note: The organization of Samsung settings may vary for different models. If an individual with a different brand smart TV can use TV and CC to access TV settings, please let us know.
Paramount Plus on Contour
I am unable to watch Paramount+ shows on my Contour host box (brand new today).On the host box, when I select the episode and choose to go to Paramount+ (watch options), I get an ad, then a spinny circle in the upper left, and that's it. Spinny circle forever or eventually an error code. I am able to watch Paramount+ shows on the client box. It shows an ad and then the show starts up fine. Why does it work on the client box, but not the host?
Dvr not working
Dvr recordings are freezing, pixelating, then shuts down. The system is very slow off n on- it will take up to 40 minutes to come up in AM. Then when push buttons on remote- can take up to 1-2 mins to respond. Already replaced remote, dvr, reset multiple times, yes plugged into wall.....
Box resetting frequently
Our main boxes and all mini boxes have been resetting randomly. All cables are fine nothing has changed but now it resets and comes back after a few long minutes. Have contacted multiple times and Cox says they can’t see an issue on their end so I spend a half hour talking to them to have it just come back on even after they said they didn’t see any issues. Very frustrating to have to reach out every couple of days to see why it isn’t working.Apple TV app on contour box not working
Apple TV app not working. Was able to use 2 days prior, than yesterday went to use the app and it said I needed to sign in again, tried that, kept receiving message “something went wrong, check your internet connection, than try again”. Keeps happening. Apple TV works on all other devices like iPad, phone, etc..but won’t work on any of the 3 contour boxes we have. chatted with customer service and it was like talking with a wall. They blame Apple despite knowing it is a cox issue. what gives? And is cox customer support this bad?All Contour DVR Recordings Gone
My Cox Contour remote was not working. I had to unpair it and then re-pair it to get it to work again. Afterwards I noticed that none of my Contour DVR recordings were appearing. My future scheduled recordings still appear. And the hard drive memory bar still indicates 42% full. Hopefully my recordings. are still there. How can I get my existing recordings to appear again? I did try a system refresh and a reboot and that did not resolve the issue. During the remote pairing process I did have to select a new device name, as if the Contour box was being setup as if new.Cox problem with signal processing
I have Cox on the Palos Verdes Peninsula, CA. There are a couple of channels (both Los Angeles area broadcast channels) that have issues. I have checked all of my TVs and the problem occur with all. Channel 817, which shows older shows in their original 4:3 aspect ratio format is being horizontally compressed to a 1:1 ratio. I've checked this channel with my antenna and it is normal (4:3 ratio). Channel 818, which shows old movies, is experiencing "frame-dropping" with the picture. Again, I've checked with my antenna, and the picture is normal. When I've reported it to Cox, nothing gets done. I've reported it over the phone and with online chat. Any suggestions as to who else I should report the problem to?
Remote voice command not working
When pressing the microphone button, the light on the remote turns blue and Contour is not receiving my voice commands. When I release the button, the light turns green. So now I can’t do any searches using voice command. Any ideas? And yes, I have unpaired and re-paired the remote to my system.
Does a DVR have reports like cable modems?
Is there a DVR report similar to one available at a cable modem’s IP address that shows power status, signal to noise ratios, event logs, etc.? On a recent visit the Tech said my DVR was probably failing but he did check the signal, filter, and splitters which seemed to improve things slightly. My DVR is an old Arris AX013NC. Today had a unique series of events that happened while I was watching and I took notes. The daily update happened on schedule and finished a little faster than usual at 9:00 AM. At noon the picture froze for a minute or two, then the DVR rebooted (a mini-box on the same channel had no problems). While the DVR was rebooting I went to my Cox account for TV support and it said no equipment was connected. Just before the DVR finished it flashed a couple of codes just before the clock came on. It wasn’t the 8888 & 3 lights I’ve seen before but they went away before I could write them down. Since the daily update had already been done, I’m just curious if this was a different kind of update or caused by a lost or noisy signal, and wonder if there is a report I can access? Incidentally, no recordings were lost immediately after the last reboot finished, but 15 minutes later one did disappear, an old recording from 2016 or 2021 (a series I recorded parts of in different years). A few recent deletions had been recordings made a few months ago. I don’t need another Tech visit…I’m satisfied with the way the DVR is working, flaws and all, and am simply curious.Weather Channel suddenly showing local forecast for wrong cities
Last week our cable box was updated to the latest model. Since the change, the Weather Channel is no longer showing the local communities at the bottom of the screen or during the Locals on the 8s. On the bottom ticker, we used to see Crestview Fl (the town we live in) along with Laurel Hill, Defuniak Springs, etc. (all nearby towns). Now we see Ft. Walton Beach, Eglin AFB, Destin, etc. (all towns further away). In addition, during the Locals on the 8s, the radar map and hourly predictions for rain and temperature are no longer shown for Crestview but for Ft. Walton Beach. Is there anyway to reset the box or alter any settings so that we actually see our LOCAL weather, not the weather for the surrounding area?DVR Recordings Disappear
Recordings keep disappearing from my DVR. They were not watched or deleted, are less than 1 year old, and the DVR is only 75% full. I’m forced to monitor this daily. A recording made 7/14/24 was still listed on the evening of 8/19/24 but was gone on the morning of 8/20/24. Another recording made on 8/4/24 disappeared on 8/6/24. There are 2 others I know of that were recorded on or after 4/24/24. I also discovered that 7 of the 10 episodes of the VietNam War documentary recorded in 2017 have disappeared. None of my VCR tapes ever erased themselves.Vecima Tuning Adapter Won't Initialize with Ceton infiniTV 6 USB - Cox Las Vegas
About a month ago, in July 2024, I was furnished a new tuning adapter, a Vecima HSC-1-H high split converter / tuning adapter, to replace a Cisco STA1520 that I've had since at least 2013. I understand this is to ensure continued functionality when the cable plant in the Las Vegas, Nevada area switches over to high split SDV. The tuning adapter is paired to a Ceton infiniTV 6 USB external tuner, which has a CableCARD. After self-install and diagnostics over the phone failed, a service technician was dispatched. Despite having a visit from a Cox technician, we haven't been able to figure out a solution to the problem. The infiniTV has an internal webpage configuration and status interface. There is a page for Tuning Adapter specifically. Under TR Status, the status gets stuck as "Waiting for Initialization." Under the CableCARD menu, the CableCARD appears to pair and authorize without issue, reflecting "Validated, validation message is received, authenticated, and the IDs match those in the current binding" under "Card authorization." In the log menu, the infiniTV shows that it's getting stuck in what appears to me to be an initialization cycle for the tuning adapter. I've copied some of the log below where a number of the entries repeat and time out. Jan 1 00:07:57 ocur[21]: ocur: found tuning resolver @ 1:3 Jan 1 00:07:58 ocur[21]: ocur: claimed tr[1:3] read_ep 81 write_ep 02 Jan 1 00:07:58 ocur[21]: ocur: Doing initial USB reset Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] cancel failed -5 Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] cancel failed -5 Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] cancel failed -5 Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] cancel failed -5 Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] cancel failed -5 Jan 1 00:07:58 ocur[21]: libcetontrif: trif[6] Waiting 20 seconds for init_rsp Jan 1 00:07:58 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:07:58 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:08:18 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 1) Jan 1 00:08:19 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:08:19 ocur[21]: libcetontrif: trif[6] Waiting 20 seconds for init_rsp Jan 1 00:08:19 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:08:25 ocur[21]: ocur: accumulating new channel map (413) into old channel map (415) Jan 1 00:08:25 ocur[21]: ocur: accumulated channel map same as old Jan 1 00:08:39 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 2) Jan 1 00:08:40 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:08:40 ocur[21]: libcetontrif: trif[6] Waiting 20 seconds for init_rsp Jan 1 00:08:40 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:09:00 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 3) Jan 1 00:09:01 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:09:01 ocur[21]: libcetontrif: trif[6] Waiting 30 seconds for init_rsp Jan 1 00:09:01 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:09:31 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 4) Jan 1 00:09:32 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:09:32 ocur[21]: libcetontrif: trif[6] Waiting 40 seconds for init_rsp Jan 1 00:09:32 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:10:12 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 5) Jan 1 00:10:13 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:10:13 ocur[21]: libcetontrif: trif[6] Waiting 50 seconds for init_rsp Jan 1 00:10:13 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:11:03 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 6) Jan 1 00:11:04 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:11:04 ocur[21]: libcetontrif: trif[6] Waiting 60 seconds for init_rsp Jan 1 00:11:04 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:12:04 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 7) Jan 1 00:12:05 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:12:05 ocur[21]: libcetontrif: trif[6] Waiting 70 seconds for init_rsp Jan 1 00:12:05 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:13:15 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 8) Jan 1 00:13:16 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:13:16 ocur[21]: libcetontrif: trif[6] Waiting 80 seconds for init_rsp Jan 1 00:13:16 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:14:36 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 9) Jan 1 00:14:37 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:14:37 ocur[21]: libcetontrif: trif[6] Waiting 90 seconds for init_rsp Jan 1 00:14:37 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 Jan 1 00:16:07 ocur[21]: libcetontrif: WARNING: trif[6] init req timeout, requesting reset (failures 10) Jan 1 00:16:08 ocur[21]: ocur: WARNING: Clearing dynamic OCTA map on 6 Jan 1 00:16:08 ocur[21]: libcetontrif: trif[6] Waiting 100 seconds for init_rsp Jan 1 00:16:08 ocur[21]: ocur: WARNING: tr[1:3] submit failed -1 I still have the old Cisco tuning adapter. For what it's worth, it pairs and initializes with the Ceton infiniTV just fine, though it loses WMDRM Pairing every night and has to be manually rebooted and reinitialized to regain WMDRM Pairing. But at least I can still get the Cisco tuning adapter to work with the infiniTV. Given that the infiniTV and CableCARD seem to be working just fine, and continue to work with the old Cisco tuning adapter, I think I can confidently say the issue is something with the configuration of the new Vecima tuning adapter and it not wanting to initialize and pair with the infiniTV. Any ideas from more knowledgeable technicians, Cox?Contour resets my screen size
I have the same isse as this that you closed with no resolution so here it is again Contour 2 box, with daily updates, why?? ad resets my settings every time when my contour box does the update and when I turn my tv on the next day, I no longer have a full screen picture, the picture I have when I turn on the tv is like a small screen at the top left it like 1/4 of a picture. I have to go change the contour resolution by going to the contour settings then video display and change it to 4:3 480i sd then wait a few minutes and then change it back to 1080p60 HD ( Best Available . My tv is a Samsung Q90 it not even a year oldContour 2 DVR losing recordings
This has been going on ever since we switched form Contour 1 to Contour 2. The hardware is the same, Cisco 9865HDC (both Contour 1 and Contour 2). In our case, the problems occur whenever we schedule | record major tennis events, and more recently Paris 2024 Olympics. According to tier 2 support, the same issue occurs for Cox customers doing the same for golf events. The current issue we are experience is with the US open tennis tournament. These problems started when we switched from Contour 1 to Contour 2, Replacing the DVR did not help. 3 related issues: 1 - I scheduled the DVR to record all new US open tennis events. If there are two channels showing different matches at the same time, one of the channels will not get scheduled to be recorded. An example of this is today (August 28, 2024), ESPN - channel 15 and ESPN2 - channel 16 have live coverage starting at 4 pm west coast time (6 pm east coast time). But 16 was not scheduled to be recorded. 2 - Scheduled recordings are getting lost on the day of the scheduled recording. Again using the example from above, the scheduled recording of US open on ESPN - channel 15 at 4 pm on August 28, 2024 showed as scheduled to be recorded as late as August 27, 2024, but bit after midnight, at the start of August 28, 2024, the guide no longer showed that program as being scheduled. The DVR gets reset at 3 am, not at midnight, so this issue was unrelated to a DVR reset. For the first 2 issues, I record individual programs, which show up on the guide as scheduled to be recorded with a single red dot, as opposed to the series 3 red dots, which are getting lost. 3 - Single or series recordings are failing to get recorded. I can check the guide to verify that a program is scheduled to be recorded 1 or 2 hours before the recording should start, but sometimes the recording never starts. If I happen to notice the DRVs' red recording light did not turn on, I can manually record the remainder of the program, but will have lost the part before I started the manual recording. Again, these problems started with the change to Contour 2, and have been occurring going back at least to Jan 2023 (Australian tennis open), and probably back to sometime in 2022, for any of the major tennis tournaments. There was also some loss of recordings for the 2024 Paris Olympics, all 3 same issues.
streaming apps on contour
I have been able to connect to Apple TV Plus until this week. I cannot connect now for no reason. Netflix,Prime, Hulu all connect just fine but Apple gives me an error message to check my internet connection. I have unplugged cords, cleared my local data, and refreshed my system but it does not resolve the issue. Unless anyone else can offer a solution, I truly believe it's a cox cable relationship with Apple *my internet is fine- Cox speed test results 119% .Getting charged for CBS episodes
When watching a CBS episode that I have on DVD, I am asked if I want to watch the next episode (I assume it is already on the DVD but if not I get charged $2.99 for an episode which should be free. How can I stop this. I don't want just anyone who happens to be watching my television to be able to charge me for an episode.Cable bill
So I fell behind due to medical issues and now have to pay extra for making a physical payment in a store so that I get a physical receipt and now I'm being charged $50 for 2 payments which were made in store. This has me VERY heated and having a very negative outlook about Cox Communications. Earlier this morning a Cox representative told me that I would NOT have any interpretation in my services as long as I pay by Friday no later than 6pm. Only now, I have been suspended and I'm tempted to say **bleep** it and let it go all together! Cox Communications likes to tell you one thing and do the total opposite!Max Not Working
It looks like this is an ongoing issue as I found the same topic in a year old discussion - not resolved. I tried to access Max using the Contour box.... no go. I restarted the box.... no go Since this is an ongoing issue and I pay WAY TOO MUCH for cable, I'm wondering if it will be fixed anytime soon?Contour
I was told by Cox that I needed to upgrade my cable boxes which were working fine. We were given the Contour boxes and they have been nothing but trouble. At least 2 or 3 times a day we have to reboot the boxes. When we try to watch Netflix after about 20 minutes the television shuts down. It’s very frustrating.billing for netflix
can someone put in a request that cox bills netflix on our bill if we want too something i like to be able to do also youtube and pandora apps as well the reason i like to see netflix billed is if you you your debit card and no money you can not use netflix but when its on the bill its paid when you pay the cable bill sometimes i forget netflix why i do not know they bill me on and off payday then i have no Netflix thank you may not help but just askingCable
My tv pixels all the time on my main Contour Box and the tv connected to the contour small box in my bedroom freezes almost daily and I have to reset it. I got all new equipment about 6 months ago it worked better for awhile and now’s it’s back to this. I have also missed multiple Olympic events because of this. Very frustrating. My Contour app on my phone is more reliable than either of my tvs. I feel with high amount I have to pay monthly my service should be much better than this!TV channels won't play on wireless stream player
Hello, I recently installed a Wireless 4K Contour Stream Player. I'm able to stream On Demand programming, but the TV channels won't play. I see the guide, but when I select a channel, I get an error message "Sorry we're having trouble." and it wants me to restart my equipment. (XRE-10007 is the message number at the bottom). I've done that many times. I've also used the online chat to ask for technical help. They basically just restarted my equipment also. They didn't seem to be much help. They wanted to send a technician out but were going to charge me $100. Forget that, for some equipment I didn't even know was coming with my upgraded internet package. I wondered if it might be a signal strength thing, but I wouldn't think I could stream programming from the on-demand apps then either. I might test that when I have time. Searching forums, I saw posts saying maybe enabling MoCA might help, but I'm not able to find that. How do I check this? Anyone have any suggestions?
TV
Cox TV Forum Discussions3,805 Posts
