Forum Discussion

raleigh's avatar
raleigh
New Contributor II
6 years ago

DVR recordings were wiped clean this AM. My scheduled recordings are still there, but everything recorded was gone. What happened to them?

DVR recordings were gone this AM. What glitch would have caused that?
MariaL's avatar
MariaL
Moderator
6 years ago
Hi Raleigh,

Thank you for reaching out to us via Cox Forums. We’d be happy to investigate this issue. Just to clarify, when accessing your recordings from the Contour DVR box, there are no saved recordings listed? How do you have the saved recordings filtered?

Maria L.
Cox Support Forum Moderator
  • raleigh's avatar
    raleigh
    New Contributor II
    6 years ago

    I don’t know. I haven’t changed anything since the technician set me up last November. Last night was first time it happened. I also could not get Fox News this AM. It is recording now.

    • raleigh's avatar
      raleigh
      New Contributor II
      6 years ago

      All saved listings were gone.

      • LisaH's avatar
        LisaH
        Moderator
        6 years ago
        Raleigh, do you have the recordings set to delete when space is needed or until you delete them? How much space do you have left? - Lisa, Cox Support Forums Moderator