Hi Jen4975, thank you for your many years of loyalty to us. I value your business and I want to provide you with quick and easy access to your Cox products and services. I'm sorry that your transition to Cox Mobile wasn't as smooth as it could have been. My husband travels internationally for work quite often, and I understand the stress of ensuring you'll still have access to cloud files, contact lists, and international calling and texting while abroad. I'd be worried about paying roaming fees, also! I'd like to hear more about your experience and see if there is anything I can do to help. Please email my team at Cox.Help@cox.com so I can further assist you.