Forum Discussion

Trader's avatar
Trader
New Contributor II
6 years ago

3rd time in two days my Cox down due to outages.

3rd time in two days my entire Cox services are down due to outages. Can you please get this fixed so it stops happening?!? I'm not able to work most of the day due to this. Sitting in chat for over ...
  • CrystalS's avatar
    CrystalS
    6 years ago
    I apologize that our representative didn't have outage info when you called. It takes a few calls from customers who connect to the same node (like your neighborhood) before an outage is triggered. I'd like to check on this for you! If you can, please email cox.help@cox.com with your full street address. Also, encourage your neighbors to call us. It will help us to more quickly pinpoint the issue and get it resolved.

    Crystal
    Cox Support Forum Moderator
CrystalS's avatar
CrystalS
Former Moderator
I apologize that our representative didn't have outage info when you called. It takes a few calls from customers who connect to the same node (like your neighborhood) before an outage is triggered. I'd like to check on this for you! If you can, please email cox.help@cox.com with your full street address. Also, encourage your neighbors to call us. It will help us to more quickly pinpoint the issue and get it resolved.

Crystal
Cox Support Forum Moderator
Eric_V's avatar
Eric_V
New Contributor II
6 years ago

The problem with the it takes a few calls to trigger an outage is that in the meantime the first few people who call get told go buy a new $180 modem...Cox should reimburse people who have to buy new modems when a tech says so only to find out later WHEN ACTIVATING THE MODEM that an outage exists.