Forum Discussion

susankayk's avatar
susankayk
Visitor
11 hours ago

Internet a joke

My internet is consistently going out.  Sometimes a few minutes, sometimes longer.  I use smarthelp, I call customer service, they say a reset might help.  This is not an in house issue, it happens to at least 2 of my neighbors.  From what I read on Facebook and this site we are not alone.  Why would I ever consider upgrading or using your supposedly fantastic mobile service, when the internet I receive is so poor?

  • Hi, Susan. I'm sorry for the internet service issues you're experiencing. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I am glad to assist you.