552 5.2.0 bounce error sending group emails!
I'm using Outlook 2016 (Office 365). I've have had no problems receiving emails or sending emails during this last security change by Cox.
HOWEVER, today as I do each Sunday, I tried to send a sho...
Forum Discussion
Ron, "I feel your pain" and thank you for following up with Cox. I also have years experience in IT tech support and management, and I can say that this rollout was not good from a public relations (or technical) point.
I haven't seen/read any Forum Moderator publically state they are aware of the problem. I think a statement like this from Cox would help restore customer confidence: "We are aware of the 9 recipient limitation and are working on a resolution. More details to follow". This would at least let customers know that management is aware and working on it.
Also, in my opinion, the phrase "well, email is free" isn't a valid excuse when customers purchase a package of services, bundled together to include TV, phone, and Internet services. Even if they were charging $xx a month for email apps, it wouldn't excuse the current problem and lack of information.
Please Cox help us out here. How about for now raising the limit to at least 50 recipients per email while you work on a permanent solution? We all want less spam, so let's work together!
