Forum Discussion

Coltp61's avatar
Coltp61
New Contributor
3 hours ago

No internet and slowed down phone service due to WiFi outages during the workday

I’m going to cancel my WiFi and phone service with this company. 3 times within this month I’ve lost all WiFi service throughout the day while I’m in the middle of work related issues. This is a joke. I pay for the highest internet speed they offer. My wife and I’ve had to use up all 20gbs of our phone service (that we pay for through Cox) and they have slowed down our internet speed for our phones/hotspots despite paying for unlimited and I’ve not once been paid back nor given a discount for the multiple delays and downed services within this month. This is an absolute joke, anyone who is thinking about switching; I would highly recommend wasting your money with quite literally any other provider before these guys. Thanks 

Bandwidth Allowance
  • JulianN's avatar
    JulianN
    Moderator
    3 hours ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I can assure you that we’re always striving to do better. We value your business and if there is anything we can do to assist, we would be happy to, as we do not want to see you go. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!